Strategic Relationship Executive (Account Manager)

Authenticx • Indianapolis, IN

3d • Hybrid

About The Position

The Strategic Relationship Executive serves as the primary Account Manager for a portfolio of strategic accounts, with full ownership of retention, renewal, expansion, and account strategy. This role is accountable for driving long-term account value through proactive relationship management, revenue growth, and strategic partnership development. The SRE serves as the primary point of contact following contract execution and leads all critical client interactions by leveraging cross-functional resources. Success in this role requires strong commercial acumen, executive presence, and the ability to identify and mitigate risk while driving measurable business outcomes.

Requirements

• Bachelor’s degree in Business, Healthcare, Informatics, or a related field preferred.
• 5+ years of experience in a B2B, client-facing role with direct ownership of account outcomes (e.g., Account Manager, Customer Success Manager, or similar).
• Demonstrated track record of retaining and growing accounts, including upsell, cross-sell, and renewal management.
• Experience managing a book of business with revenue responsibility and consistently meeting or exceeding retention and expansion targets.
• Strong executive presence with the ability to build relationships and influence stakeholders across all levels of an organization.
• Proven ability to identify customer needs and translate them into business opportunities that drive value for both the client and the organization.
• Experience leading cross-functional initiatives to deliver on client outcomes, including working with product, sales, and operations teams.
• Highly organized with the ability to prioritize strategically, manage competing demands, and operate effectively in a fast-paced environment.
• Establishing and maintaining strong relationships with both executive and operational contacts.
• Identifying and executing expansion opportunities within existing accounts
• Assessing and monitoring customer health metrics to ensure engagement, satisfaction, and retention.
• Facilitating clear, consistent communication and ensuring alignment of resources across internal teams and external stakeholders.
• Demonstrating expertise in data management and ensuring strict adherence to CRM processes for accurate reporting and account tracking.

Responsibilities

• Act as the primary relationship owner for a defined portfolio of strategic accounts, prioritizing high-value and growth-oriented clients
• Manage complex client environments with multiple stakeholders and high-impact business outcomes
• Utilize internal resources (Product Innovation, Client Success, Product Marketing, Executive) to manage account relationships, troubleshoot issues, and position Authenticx for growth and account saturation
• Lead all critical account meetings, including Quarterly Business Reviews (QBRs), internal alignments, recurring syncs, etc.
• Forecast revenue and quota attainment on a monthly, quarterly, and annual basis
• Own renewals and the full expansion sales cycle from opportunity identification through close, in partnership with Sales as needed
• Serve as the main point of contact immediately after a new deal is fully contracted (Kickoff Meetings, Internal Knowledge Transition, Onboarding, etc.)
• Proactively identify and flag risk in accounts (EX: revenue, account health) and collaborate internally/externally to address

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level