Director, Strategic Relationship Exec I

PatientPoint•Newark, NJ

23h•Hybrid

About The Position

The Strategic Relationship Executive I is a senior, client-facing sales leader responsible for growing, strengthening, and retaining partnerships with large health systems and aggregator customers. The role focuses on consultative, solution-based selling and long-term account development, aligning PatientPoint’s engagement solutions with customer communication goals. As a trusted advisor to senior executives, the executive drives product adoption, identifies growth opportunities, and expands PatientPoint’s presence across complex healthcare networks. The role also coordinates Sales Directors on cross-sell and expansion opportunities and works with implementation and customer success teams. This is a field-based position requiring frequent travel to network headquarters and regional practices, with at least two days per week in the field and 50% travel expected. The successful candidate will build strategic plans to enhance provider engagement, broaden market reach, and improve patient access and outcomes.

Requirements

At least 4 years of experience selling into provider practices, health systems, academic medical centers, or large physician group settings.
Ability to understand customer challenges and position solutions that address business objectives.
Strong communication skills across in-person, virtual, and written interactions.
Exceptional analytical, communication, and presentation skills.
Ability to influence and build consensus across diverse teams and leadership levels.
Must reside within the assigned region and be able to spend 50% or more of the time in the field for customer meetings, events, and individual practice visits.
Valid driver’s license and reliable transportation to customer sites.
Proficiency in CRM tools.
Deep knowledge of practice operations.
Demonstrated success in strategic planning, project execution, and business development.

Nice To Haves

Bachelor’s degree with 5 or more years of experience in account management, sales, or business development, preferably in healthcare or digital marketing.

Responsibilities

Identify opportunities to expand and deepen existing customer partnerships by understanding organizational priorities and recommending aligned PatientPoint solutions.
Lead discovery conversations to uncover customer needs and translate them into marketing and communication programs.
Achieve customer growth and engagement metrics while reducing churn.
Serve as the primary point of contact for assigned strategic customers and build relationships with executive sponsors, decision-makers, and influencers.
Maintain consistent customer communication to support alignment, satisfaction, and long-term partnership success.
Increase the number of contacts at assigned practices to support continuity in case of attrition.
Partner with customers to understand strategic initiatives and develop customized plans that support awareness, engagement, and adoption of PatientPoint products.
Identify opportunities to introduce additional solutions and increase partnership value.
Collaborate with the Market Leader to build and execute account plans focused on expansion and sustained growth.
Lead virtual and in-person meetings to present product enhancements, campaign ideas, and strategic recommendations.
Conduct strategic quarterly business reviews with customer leadership to assess performance, highlight successes, and identify opportunities.
Track utilization and campaign performance metrics, evaluate effectiveness, and recommend optimizations.
Use customer segmentation data and insights to inform future opportunities and recommendations.
Work with sales, implementation, and customer success teams to ensure smooth execution of customer initiatives, with close collaboration with the CSE on operational customer success.
Orchestrate Sales Directors on cross-sell and expansion opportunities.