Director, Strategic Relationship Exec I

PatientPoint•Syracuse, NY

2d•$90,000 - $155,000•Hybrid

About The Position

The Strategic Relationship Executive I is a senior, client-facing sales leader responsible for growing, strengthening, and retaining partnerships with large health systems and aggregator customers. The role centers on consultative, solution-based selling and long-term account development, aligning PatientPoint’s engagement solutions with customer communication goals. As a trusted advisor to senior executives, the Strategic Relationship Executive drives product adoption, identifies growth opportunities, and expands PatientPoint’s presence across complex healthcare networks. The role orchestrates Sales Directors on cross-sell and expansion opportunities and coordinates with implementation and customer success teammates. Success requires executive presence, relationship-building expertise, and the ability to lead strategic planning that enhances provider engagement, broadens market reach, and improves patient access and outcomes. This is a field-based position requiring heavy and frequent travel to network headquarters and regional practices. The role involves at least two days a week in the field, with 50% travel expected.

Requirements

At least 4 years of experience selling into provider practices, health systems, academic medical centers, or large physician group settings.
Ability to understand customer challenges and position solutions that address business objectives.
Strong communication skills across in-person, virtual, and written interactions.
Exceptional analytical, communication, and presentation skills.
Ability to influence and build consensus across diverse teams and leadership levels.
Must reside within the assigned region and be able to spend 50% or more of the time in the field within the customer region.
Valid driver’s license and reliable transportation to customer sites.
Proficiency in CRM tools.
Deep knowledge of practice operations.
Demonstrated success in strategic planning, project execution, and business development.

Nice To Haves

Bachelor’s degree and 5 or more years of experience in account management, sales, or business development, preferably in healthcare or digital marketing.

Responsibilities

Identify opportunities to expand and deepen existing customer partnerships by understanding organizational priorities and recommending aligned PatientPoint solutions.
Lead discovery conversations to uncover customer needs and translate them into impactful marketing and communication programs.
Achieve customer growth and engagement metrics while reducing churn.
Serve as the primary point of contact for assigned strategic customers and build strong relationships with executive sponsors, decision-makers, and influencers.
Maintain consistent customer communication to ensure alignment, satisfaction, and long-term partnership success.
Increase the number of contacts at assigned practices to provide continuity in case of attrition.
Partner with customers to understand strategic initiatives and develop customized plans supporting awareness, engagement, and adoption of PatientPoint products.
Identify opportunities to introduce additional solutions that increase value across partnerships.
Collaborate with the Market Leader to build and execute account plans focused on expansion and sustained partnership growth.
Lead virtual and in-person meetings presenting product enhancements, campaign ideas, and strategic recommendations.
Conduct strategic quarterly business reviews with customer leadership to assess performance, highlight successes, and identify next-step opportunities.
Track utilization and campaign performance metrics to evaluate effectiveness and recommend optimizations supporting customer goals.
Use Customer Segmentation data and insights to inform future opportunities and strategic recommendations.
Work with sales, implementation, and customer success teams to ensure smooth execution of customer initiatives, with close collaboration with the CSE, who owns operational aspects of customer success.
Travel within the assigned customer region for customer meetings, events, and individual practice visits.