Strategic Programs Manager

Impact.com•New York, NY

4h•$170,000 - $180,000•Hybrid

About The Position

The Strategic Program Manager is a high-leverage leader within the global Strategy Team. The primary mission of this role spans three core areas: Bet Roadmap Management: Serve as the strategic representative and program leader for our critical "Bets" (e.g., Retail Media). Define, coordinate, and govern the cross-functional roadmaps required to launch and scale these adjacent bets successfully. GTMD & Strategy Implementation (SDM Focus): Act as the Strategy Delivery Manager initially coupled to the Go-To-Market Delivery (GTMD) organization. Partner with local, regional, and commercial operations to analyze performance, de-risk execution, and unlock revenue-generating opportunities through targeted strategic projects. General Strategy Project Work: Support decision-making through rigorous, data-driven frameworks and ensure that once a decision is made, the operational engine executes it with precision, predictability, and efficiency.

Requirements

Bachelor’s degree in Business, Finance, Management, Engineering, or a highly analytical field.
6+ years of professional experience, ideally combining: 3–4 years in top-tier Management Consulting, Corporate Strategy, or an executive-facing advisory role.
3–4 years in an operational program management, product operations, or PMO leadership role within a high-growth technology/SaaS company.
Proven track record of managing highly complex, multi-million dollar initiatives involving matrixed, cross-functional teams.
Advanced financial and scenario modeling skills; ability to distill ambiguous data sets (e.g., pricing elasticity, stubborn accounts) into clear, actionable business recommendations.
Exceptional interpersonal and communication skills, with a demonstrated ability to influence without authority and build alignment across Director- and C-suite levels.
Comfort with traveling up to 10% as needed.

Nice To Haves

Master’s degree in Business Administration (MBA), Finance, or a related graduate degree.
Formal certification in Program/Project Management (e.g., PMP, PgMP, PMI-ACP, or CSM).
Experience with structured innovation frameworks, OKR methodologies, or Agile-at-scale frameworks in a SaaS environment.
Proficiency using AI productivity tools (e.g., Cursor, Claude, ChatGPT, Copilot) to accelerate personal output, documentation, and analysis.

Responsibilities

End-to-End Program Delivery: Own the lifecycle of major, cross-functional programs under the "Bets" framework from initial scoping and business case development through to final operationalization and launch.
Retail Media Bet Leadership: Directly manage the Bet Roadmap for the Retail Media Bet, specifically supporting Frank and ensuring alignment across all involved stakeholders.
Cross-Functional Roadmap Integration: Construct and maintain unified program roadmaps, aligning deliverables across Engineering, Product, Marketing, Sales, and Customer Success.
Risk & Dependency Management: Proactively identify and manage system-wide dependencies, resource constraints, and operational bottlenecks.
Executive Communication & Status Reporting: Establish structured, lightweight status-reporting cadences to keep L1 and L2 leadership informed of program health and milestone progress.
GTMD Alignment: Act as the dedicated SDM coupled to the GTMD organization, ensuring strategic initiatives are effectively translated into market-facing execution.
Pricing & Expansion Strategy: Lead critical analysis on elasticity pricing models and conduct comprehensive international expansion analysis to guide new market entry.
Account & Segment Optimization: Drive stubborn accounts analysis to identify retention and growth blockers. Work closely with specific verticals and segments to tailor strategies that improve penetration and yield.
Revenue & Retention Optimization: Partner closely with the Chief Revenue Officer (CRO), VP of GTM, and the Head of Renewals to design, test, and execute strategic client retention and expansion programs.
Process Engineering: Analyze current-state cross-functional operations and design optimized, highly scalable "Ways of Working" (WoW) to support new strategic capabilities.
Operational De-Risking: Conduct post-mortems, program-level audits, and operational readiness reviews to evaluate the quality and stability of strategic program rollouts.
Jira & Tooling Alignment: Standardize program-level tracking within Jira and Confluence, ensuring program data flows cleanly from execution squads up to strategic portfolio dashboards.
Ad-Hoc Strategic Projects: Support the wider Strategy Team with market and competitive intelligence, thematic deep dives, financial scenario modeling (with FP&A), and macro business analysis as required.
Team Development: Mentor junior team members, assist with recruiting top-tier talent to the Strategy & Operations organization, and foster a culture of high performance and psychological safety.

Benefits

Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Responsible PTO policy
Mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
Monthly gym reimbursement policy
Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Free Coursera subscription
PXA courses
26 weeks of fully paid leave for the primary caregiver
13 weeks fully paid leave for the secondary caregiver.
Technology stipend to help you set up your home office
Monthly allowance to cover your internet expenses.