Strategic Program Manager, PMO

Alkami Technology•Bentonville, AR

2d•$114,000 - $143,000•Remote

About The Position

The Strategic Program Manager, PMO serves as an advanced operational program management professional responsible for leading complex PMO governance initiatives, operational transformation programs, implementation methodology evolution, and organizational scalability efforts across the CXG Services division. This role applies deep expertise in program governance, process modernization, change management, operational tooling, and cross-functional collaboration to solve complex business challenges and improve delivery effectiveness. The position operates with significant independence, determining approaches to new assignments, influencing operational standards, and advising leaders on governance, process, and organizational improvement opportunities. The Strategic Program Manager, PMO drives broad operational impact through leadership of high-visibility initiatives, governance enhancements, and scalable business practices that strengthen consistency, efficiency, and implementation maturity across CXG Services.

Requirements

6–10 years of experience leading complex PMO programs, operational transformation initiatives, implementation governance efforts, organizational change management activities, or process modernization programs within SaaS, fintech, banking technology, or related operational environments.
Bachelor’s degree in Business, Project Management, Information Systems, Operations Management, Communications, or a related field.
Advanced experience leading complex PMO governance initiatives and operational transformation programs
Strong knowledge of implementation methodologies, governance frameworks, and organizational change management practices
Ability to evaluate complex operational challenges and develop scalable solutions with broad organizational impact
Experience influencing stakeholders across multiple business functions and levels of the organization
Strong executive communication, facilitation, and stakeholder management skills
Experience developing operational reporting frameworks, performance metrics, and governance visibility tools
Ability to lead process modernization, workflow optimization, and automation initiatives independently
Experience working with project management and collaboration platforms such as Jira, Confluence, Smartsheet, or similar tools

Nice To Haves

Supporting fintech, SaaS, or digital banking operational organizations
Implementing AI-enabled productivity tools, workflow automation solutions, or operational modernization initiatives
Knowledge of portfolio governance, operational excellence, or enterprise process improvement methodologies
Relevant certifications such as PMP, PgMP, PMI-ACP, Prosci, Lean, or Six Sigma
Experience facilitating enterprise-scale change management or transformation initiatives
Experience mentoring project managers, PMO professionals, or cross-functional program teams

Responsibilities

Lead complex PMO transformation initiatives by planning and executing cross-functional programs that improve operational scalability, governance maturity, and delivery effectiveness across CXG Services
Establish and enhance PMO governance frameworks by evaluating operational needs, defining standards, and implementing scalable processes that improve organizational consistency
Drive implementation methodology evolution by assessing delivery challenges, recommending enhancements, and coordinating adoption of process improvements across client-facing teams
Lead organizational change management efforts by developing rollout strategies, aligning stakeholders, and ensuring successful adoption of new tools, methodologies, and operational practices
Evaluate operational performance and governance effectiveness by analyzing trends, identifying gaps, and recommending strategic improvements that support business objectives
Facilitate resolution of complex operational challenges by assessing dependencies, risks, and competing priorities and coordinating cross-functional mitigation strategies
Influence operational planning activities by partnering with leadership to align transformation initiatives, governance priorities, and scalability objectives across the division
Develop executive-level reporting and operational visibility tools by defining metrics, dashboards, and performance indicators that support decision-making and organizational oversight
Lead process modernization efforts by identifying opportunities for automation, AI-enabled productivity improvements, and workflow optimization that enhance efficiency and user experience
Coordinate enterprise-impacting operational initiatives by managing timelines, stakeholder expectations, resource alignment, and delivery outcomes across multiple functions
Advise stakeholders on governance standards, implementation practices, and operational improvement opportunities by leveraging expertise in PMO operations and organizational effectiveness
Guide development of operational documentation, standards, and training materials by ensuring alignment with governance requirements and business objectives
Build relationships with key partners across Implementation, Product, Engineering, Operations, Customer Success, and PMO teams by influencing outcomes and aligning priorities on complex initiatives
Mentor team members and project contributors by providing guidance on governance practices, program execution, stakeholder management, and operational improvement approaches
Contribute to long-term organizational scalability by identifying systemic operational challenges and leading initiatives that improve consistency, adoption, and delivery maturity