Strategic Product Manager, Services & Turnkey

Merck•Chandler, AZ

17h•Hybrid

About The Position

Shape the future of services and turnkey solutions for a global electronics business. In this pivotal role, you will own the long term strategy, portfolio roadmap, and growth agenda for field services, installation, commissioning, construction support, operational support, and integrated customer solutions. You will turn customer and market insight into differentiated value propositions, investment priorities, business cases, and measurable commercial outcomes. Working across product management, services, sales, engineering, technology, quality, supply chain, operations, finance, human resources, and materials teams, you will connect equipment, services, installation expertise, digital capabilities, and partner ecosystems into scalable offerings. You will also define the workforce capabilities needed for sustainable growth, including the roadmap for a technical academy, certification pathways, and future career development. Success means translating strategic clarity into adoption, recurring revenue, customer value, safety, quality, and execution excellence across regions.

Requirements

Bachelor’s degree in engineering, business, operations, construction management, or a related discipline.
At least 5 years of experience in strategic product management, offering management, services leadership, turnkey operations, engineering, construction management, or a related business leadership role.
Experience developing offering strategies, customer value propositions, investment business cases, growth plans, or services business models.
Experience translating customer needs, market dynamics, and operational capabilities into actionable portfolios, roadmaps, or commercial initiatives.
Ability to influence and align international cross functional stakeholders across product management, services, sales, engineering, operations, quality, supply chain, finance, and human resources.
AI literacy, including understanding artificial intelligence concepts and limitations, practical applications and decision implications, and responsible use considerations such as bias, fairness, privacy, governance, and accountability.

Nice To Haves

Experience in semiconductor, advanced manufacturing, industrial technology, construction, high reliability engineered systems, or a related industry.
Experience with field services, installation, commissioning, construction integration, contractor management, or turnkey project delivery.
Experience building workforce capability strategies, technical career pathways, certification programs, or technical academies.
Master of Business Administration or another relevant advanced degree.
Strong executive communication, systems thinking, customer focus, commercial judgment, organizational leadership, and talent development skills.
Experience using strategic planning methods, financial modeling, portfolio management, and performance indicators to guide investment and growth decisions.

Responsibilities

Own the long term strategy, portfolio roadmap, and growth agenda for field services, installation, commissioning, construction support, operational support, and integrated customer solutions.
Turn customer and market insight into differentiated value propositions, investment priorities, business cases, and measurable commercial outcomes.
Connect equipment, services, installation expertise, digital capabilities, and partner ecosystems into scalable offerings.
Define the workforce capabilities needed for sustainable growth, including the roadmap for a technical academy, certification pathways, and future career development.
Translate strategic clarity into adoption, recurring revenue, customer value, safety, quality, and execution excellence across regions.