Service - Turnkey Coordinator

Fogelman•Jacksonville, FL

3d•Onsite

About The Position

This role is responsible for managing day-to-day maintenance operations, providing clerical support to the management team, and assisting with office procedures and scheduling. The Turnkey Coordinator will handle move-in/out keys and dates, manage scheduled vendors, process resident requests, and oversee Service Technicians with their service requests. This includes maintaining the proper order of requests and scheduling future work with residents. The position also involves completing the statement of deposit accounting on move-outs after assessing damages, assisting with supply orders, generating POs, and processing invoices for maintenance-related items. A key responsibility is pre-walking move-in units to ensure the highest standard and quality, scheduling vendors for turn units, and completing move-in inspections with new residents. The coordinator will take the lead in assisting residents with potential problems, support the administrative department with clerical duties, and provide call backs for quality of work assurance. Additional duties include processing work orders, organizing invoices, assisting admin staff with payroll, performing general office duties like answering phones and emails, sending notices, managing daily office operations, maintaining an organized work environment, facilitating communication between management and residents, and overseeing company administrative policies and procedures.

Requirements

High school diploma or general education degree (GED); or 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively with residents one-on-one or groups of employees.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Responsibilities

Help manage day to day maintenance operations.
Offers clerical support to management team.
Helps manage office procedures and scheduling.
Manage move in/out keys and dates, scheduled vendors.
Manage resident requests via Happy co.
Manage Service Technicians with service requests. Maintaining proper order of requests, scheduling future work with residents.
Complete statement of deposit accounting on move outs after assessing damages.
Assisting with supply orders and generating PO’s, processing invoices for maintenance related items.
Pre-walk move-in units to ensure the highest standard/quality possible
Schedule vendors for turn units
Complete move-in inspections with the new resident, ensuring all concerns are taken care of
Taking the lead on assisting residents with potential problems
Assisting the administrative department with clerical duties, such as organizing work schedules.
Provide call backs for quality of work insurance.
Processing work orders, organizing invoices, and assisting admin staff with payroll.
Performing office duties, such as answering phones, emails, sending notices and replying to messages.
Managing daily office operations and maintaining an organized work environment.
Facilitating communication between management and residents.
Overseeing and interpreting the company's administrative policies and procedures.