Strategic Partnerships Manager, Real Estate

Leap Tools•Canada - Remote,

7d•Remote

About The Position

Leap Tools is seeking a Strategic Partnerships Manager to join their Real Estate Team. This role is responsible for managing and growing relationships with existing real estate partners, ensuring a smooth experience from onboarding through the entire customer lifecycle. The position requires an entrepreneurial mindset, strong ownership, and the ability to manage client relationships, identify opportunities, and develop structure in an evolving environment. The candidate will collaborate with Product, Marketing, and Sales teams to enhance partner satisfaction, retention, and overall business growth.

Requirements

2+ years of experience in Strategic Partnerships, Account Management, Customer Success, or a related client-facing role.
Experience working with enterprise clients or strategic partner networks.
Strong relationship management skills with the ability to build trust across multiple stakeholder levels, including executive levels.
Entrepreneurial attitude with comfort operating in ambiguity and building processes from the ground up.
Proven ability to take initiative, work independently, and stay organized in a high-growth environment.
Strong cross-functional collaboration skills with the ability to influence without direct authority.
Excellent communication, presentation, and organizational skills.

Nice To Haves

Familiarity with the real estate industry and associated stakeholders (MLSs, brokerages, search portals, are the broader ecosystem) is considered a plus.

Responsibilities

Own and manage the health, success, and retention of strategic real estate partners from onboarding through launch and expansion.
Serve as the primary point of contact for critical partner relationships, ensuring a high level of engagement and satisfaction throughout the customer journey.
Develop a deep understanding of partner goals, business challenges, and market opportunities to provide strategic guidance and support.
Identify risks and create action plans to improve adoption, performance, and long-term success.
Act as the voice of the customer internally by advocating for partner needs, feature requests, and market opportunities.
Support product launches, feature rollouts, and go-to-market initiatives by aligning internal teams and external partner communications.
Help build and refine internal processes, playbooks, and best practices to support a growing partnerships and client success function within the Real Estate vertical.
Track and report on partner health, success metrics, adoption trends, and growth opportunities.
Contribute to strategic planning and partner network growth initiatives across the Real Estate vertical.