Strategic Partnerships Manager, Personal Loans

LendingClub•San Francisco, CA

1d•Hybrid

About The Position

LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more. As the Strategic Partnerships Manager, Personal Loans, you will own the day-to-day and strategic management of critical external partners that support our personal loan business. You will serve as the business lead for partner performance, governance, issue resolution, and strategic initiatives, while partnering closely with Product, Engineering, Credit, Risk, Operations, Compliance, Legal, Finance, and Analytics. This role requires a strong understanding of consumer lending and the ability to lead cross-functional work from concept through execution. The ideal candidate can assess partner proposals, understand implications across customer experience, risk, operations, compliance, and economics, and translate those proposals into clear recommendations, business requirements, and execution plans. You should be equally comfortable managing external stakeholders, building data-driven business cases, and driving detailed implementation work across internal teams.

Requirements

4+ years of experience in lending partnerships, business operations, product management, credit decision platform or analytics within consumer lending, fintech, banking
Strong analytical skills, with the ability to structure ambiguous problems, build KPI frameworks, size opportunities, and make data-driven recommendations
Excellent written and verbal communication skills, including experience creating executive-ready materials and leading discussions with senior stakeholders
Strong stakeholder management skills and the ability to influence across teams without direct authority
Familiarity with technical integrations and data flows, with the ability to work effectively with Product and Engineering on APIs, reporting, and process design
Understanding of data governance, privacy, PII handling, and third-party data-sharing considerations
You use AI tools thoughtfully to improve analysis, reporting, and problem-solving, and you apply strong judgment to verify outputs and protect sensitive partner, customer, and company information
You are comfortable using AI to work more effectively and improve output quality, and you know when human judgment, validation, and data-sensitivity considerations should override speed

Nice To Haves

Experience in personal loan product management, consumer credit decisioning platforms, or consumer lending acquisition / growth is strongly preferred
Knowledge of pre-screen processes, direct mail programs, or consumer lending acquisition will be a plus
Candidates with experience owning or optimizing the personal loan funnel, including pre-screen, application, decisioning, verification, offer acceptance, and funding, will be especially well suited for this role
Experience translating credit strategy into execution within decisioning platforms, policy engines, or partner-integrated workflows is a strong plus
Experience in unsecured personal loans or adjacent consumer credit products
Experience in consumer credit decisioning platforms, pre-screen, or direct mail program management is a plus

Responsibilities

Own and manage relationships with critical external partners, including regular business reviews, performance tracking, issue escalation, and strategic planning
Act as the internal business lead for partner initiatives that affect growth, credit performance, customer experience, operations, and compliance
Evaluate partner proposals related to decisioning, verification, reporting, data sharing, commercial structures, operational workflows, and integration design, and make clear recommendations on trade-offs and priorities
Build business cases to assess the impact of new partner strategies, process changes, or commercial arrangements on approvals, conversion, fraud, losses, cost, and member experience
Lead cross-functional execution across Product, Engineering, Risk, Compliance, Legal, Operations, Finance, and Analytics to implement partner-related changes
Translate strategy into clear business requirements, process flows, KPI definitions, reporting needs, and technical requirements for APIs, data payloads, and downstream workflows
Develop and maintain performance reporting for critical partners across funnel conversion, credit outcomes, verification outcomes, fraud trends, SLA adherence, and unit economics
Drive governance around partner operating models, including decision rights, control points, escalation paths, and data-sharing boundaries
Partner with Credit and Risk teams to assess the impact of partner strategies on underwriting, verification, fraud prevention, and portfolio performance
Support quarterly planning, executive updates, and leadership materials related to partner performance and strategic priorities
Use AI and automation tools where appropriate to accelerate analysis, synthesize partner inputs, improve reporting, and increase the efficiency and quality of cross-functional execution
Identify opportunities to improve partner reporting, business case development, and operating workflows through the thoughtful use of AI, while maintaining strong judgment around accuracy, confidentiality, and data sensitivity