Strategic Partnerships Account Manager

Definity Insurance Company • Calgary, AB

2d • Hybrid

About The Position

The Strategic Partnerships Account Manager plays a critical role in supporting our Auto and Property Strategic Partnerships program. This individual is responsible for managing a select group of highly strategic vendor partnerships, ensuring strong operational performance, financial health, and seamless workflow integration across the claim’s ecosystem. Acting as the primary liaison between our organization and key partners, the Account Manager fosters trust-based relationships, removes operational barriers, and drives continuous improvement to support exceptional customer and business outcomes. This role requires strong business acumen, financial literacy, and the ability to work collaboratively across multiple internal and external stakeholders. It is an individual contributor role with broad visibility and significant influence.

Requirements

• 5+ years of experience in vendor management, claims operations, account management, or a related field.
• Experience in Auto and/or Property claims strongly preferred.
• Strong business acumen and financial literacy; ability to interpret performance metrics and financial data.
• Strong analytical and problem-solving abilities.
• Proven ability to manage complex partner relationships with high levels of trust and influence.
• Exceptional communication, interpersonal, and stakeholder management skills.
• Ability to operate with discretion, navigate confidential information appropriately, and work in a high trust environment.
• Comfortable working in a fast paced, transformation focused program environment.

Responsibilities

• Serve as the main point of contact for designated strategic vendor partners within the auto and property lines.
• Build and maintain strong, trust-based relationships that support long term partnership success.
• Facilitate ongoing communication, alignment, and collaboration between partners and internal business units.
• Develop and maintain scorecards, dashboards, and reporting that provide clear visibility into performance and risk.
• Analyze financial performance, trends, and cost structures to support commercial oversight and decision making.
• Monitor operational and financial performance against KPIs, SLAs, and business expectations.
• Provide insight into partner health, risks, and opportunities.
• Contribute to forecasting, budgeting, and financial reporting activities as required.
• Support governance forums, program reviews, and executive reporting.
• Act as a barrier remover by identifying and resolving workflow issues that impact efficiency or customer experience.
• Coordinate with Claims, Operations, and the Transformation Office to ensure partner workflows remain aligned to evolving program needs.
• Support the rollout of improvement initiatives and ensure smooth integration into business operations.
• Identify process, quality, or performance improvement opportunities and facilitate resolution with appropriate stakeholders.
• Evaluate emerging risks and work with internal teams to develop mitigation plans.
• Support program evolution by contributing insights, recommendations, and data driven analysis.

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed