Sr. Strategic Partnership Account Manager (Remote)

Rula•Los Angeles, CA

15h•Remote

About The Position

We are hiring a Sr. Strategic Partnership Account Manager to own and grow our most strategic employer partnerships. This role is focused exclusively on Tier 1 accounts, where success requires a high level of strategic thinking, stakeholder management, and cross-functional coordination. You will lead account strategy, manage complex employer relationships, and design tailored engagement approaches that drive sustained employee utilization over time. You’ll work closely with senior leadership while owning the day-to-day strategy and execution required to make these partnerships successful. You’ll operate as the commercial owner of your accounts, responsible for deepening engagement, expanding partnership scope, and ensuring each employer relationship delivers meaningful, measurable impact.

Requirements

7+ years of experience in B2B account management, customer success, or partnership management, with a strong track record of owning strategic or enterprise accounts.
5+ years owning performance-based metrics tied to account growth, retention, or utilization.
4+ years managing enterprise clients (3,000+ employees) with multiple stakeholders.
Experience leading strategic planning, executive business reviews, or long-term account strategy conversations.
Demonstrated ability to manage complex stakeholder environments and drive alignment across multiple decision-makers.

Nice To Haves

Experience in healthcare, digital health, or working with employers, health plans, or brokers.
Experience working in high-growth start up environments where structure and process are still evolving.
Experience managing high-visibility or highly strategic accounts.
Experience influencing senior stakeholders, including executive-level partners.
Strong analytical skills and experience using CRM or data tools to guide strategy.
Experience mentoring or supporting more junior team members.

Responsibilities

Lead account strategy for Tier 1 accounts.
Manage complex employer relationships.
Design tailored engagement approaches to drive sustained employee utilization.
Work closely with senior leadership on strategy and execution.
Act as the commercial owner of accounts, deepening engagement and expanding partnership scope.
Ensure employer relationships deliver meaningful, measurable impact.

Benefits

100% remote work environment
Attractive pay and benefits
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access
Generous time-off policies, including 2 company-wide shutdown weeks each year
Paid parental leave
Employee Assistance Program (EAP)
New hire home office stipend
Quarterly department stipend
Wellness events and lunch & learns
Community and employee resource groups