Strategic Partner Account Manager

Bazaarvoice

About The Position

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. Itâs official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! As a Strategic Partner Account Manager you are the executive-level relationship leader for Bazaarvoiceâs largest and most complex Content Activation Solutions (CAS) enterprise accounts. This is a senior role designed to elevate our engagement beyond campaign execution. You will serve as a trusted advisor to client executives, and orchestrate cross-functional alignment to unlock expansion and protect retention across our most strategic relationships. Your role is to ensure we are aligned at the highest levels - strategically, commercially, and operationally. If you thrive in executive conversations, can connect product strategy to business outcomes, and know how to navigate complex enterprise environments, this role is for you.

Requirements

8+ years of experience in enterprise account management, strategic client leadership, or consulting
Proven experience managing complex, multi-million-dollar enterprise relationships
Strong executive presence and comfort leading C-level conversations
Demonstrated ability to build multi-year growth strategies and influence revenue outcomes
Experience partnering closely with Sales on account planning and deal strategy
Ability to navigate and influence cross-functional teams without direct authority
Strong commercial acumen and understanding of SaaS revenue models
Exceptional written and verbal communication skills

Responsibilities

Serve as the executive-level CAS partner for top enterprise accounts
Build and maintain trusted advisor relationships with senior client stakeholders and strategic partners
Elevate conversations from campaign delivery to business impact
Deliver long-range, multi-year account strategy aligned to client priorities
Partner closely with Sales Leadership on account planning, whitespace identification, and deal shaping
Contribute to renewal strategy and expansion motions to protect and grow ARR
Articulate CAS value in executive-level business terms
Lead Executive Business Reviews (EBRs) and strategic planning sessions
Translate enterprise client objectives into CAS program strategy and roadmap alignment
Develop compelling narratives that connect CAS outcomes to broader digital transformation goals
Orchestrate across CAS Account Management, Product, Operations, and Sales to ensure strategic alignment
Escalate and resolve risks at the leadership level before they impact revenue
Identify systemic friction and drive improvements that benefit enterprise delivery at scale