Strategic Outreach Coordinator

Topside Federal Credit Union • Fredericksburg, VA

103d • $20 - $30 • Hybrid

About The Position

The Strategic Outreach Coordinator supports Topside's growth strategy by strengthening relationships with affiliated organizations and community partners, expanding awareness of credit union products and services, and contributing to measurable member and loan growth. This role executes outreach initiatives that align with departmental priorities, supports strategic engagement plans, and serves as a key connection between the credit union and its community partners through consistent, high-quality interactions.

Requirements

• A high school degree or GED is required.
• Six months to two years of similar or related experience, including time spent in preparatory positions.
• Spanish speaking is a plus.

Responsibilities

• Proactively manage and support relationships with affiliated organizations by executing targeted outreach activities, presentations, sign-up events, and one-on-one interactions designed to increase engagement, participation, awareness of credit union services, and support new member and loan growth goals.
• Participate in community events, financial education initiatives, and credit union functions that align with outreach objectives and contribute to organizational visibility, community presence, and overall departmental goals.
• Prepare, coordinate, and distribute outreach, presentation, and marketing materials that reinforce brand standards, organizational messaging, and campaign priorities while collaborating with the Marketing Team and other departments to support organizational outreach and growth initiatives.
• Track, monitor, and maintain accurate records of affiliated organizations, key contacts, outreach activities, engagement metrics, and related data to support reporting, strategic planning, informed decision-making, relationship continuity, and continuous improvement efforts.
• Respond to inquiries from prospective and current members in a timely, professional, and service-oriented manner while maintaining strong product and service knowledge to support relationship-building, member satisfaction, and conversion opportunities.
• Demonstrate professionalism, effective communication skills, and a commitment to exceptional member service while performing assigned projects, administrative responsibilities, and other duties as requested by management.
• Work in conjunction with the Marketing Representative to prepare marketing materials for the company.
• Comply with all company policies and procedures, as well as all applicable federal, state, and local laws and regulations, including but not limited to the Bank Secrecy Act (BSA), USAPATRIOT Act, and Office of Foreign Assets Control (OFAC) requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED