Strategic Operations Manager - EST/CST

Amplity Health

2d•Remote

About The Position

The Strategic Operations Manager is responsible for the operational and data reporting aspects of the Clinical Diagnostic Liaison (CDL). Critical responsibilities include ensuring the CDL program achieves strategy and client objectives, and functions as a key contact to client business leadership. Plans, organizes, and monitors activities/projects to maximize the business potential for client and ensures highest level client satisfaction. Responsible for using data and insights and providing recommendations to client and Amplity team on strategies, plans, and organizational management. Applies strong analytical reasoning to assist client in solving problems and developing business strategies. Reports to Amplity National Program Director. Position is remote and will require 50% travel including overnight business travel.

Requirements

BA/BS in life sciences or biostatistics
5 years pharma experience required
2+ years leadership experience required
Outstanding analytical and technology skills
Excellent communication and collaboration skills
Problem-solver, highly effective at identifying, analyzing, and turning insights into actionable strategy
Operates successfully in a matrix environment
Focuses on results and prioritizing goals

Nice To Haves

Pharma data analytics and reporting experience preferred
Operations experience preferred

Responsibilities

Liaise with National Program Director to ensure CDLs exceed customer expectations including successful deliverables achievement
Collect, analyze and interpret program data to identify trends, patterns, and performance indicators
Generate reports and presentations to communicate findings and insights to key stakeholders
Make data-driven recommendations for operational improvement and strategic decision making to enhance program impact and effectiveness
Ensure seamless program/platform operations, operational efficiencies, and make certain materials and activities are executed in full alignment with client standards
Exhibit and foster collaborative behaviors with client cross functional teams for seamless program operations, enhanced operational efficiencies and metrics reporting
Function as business owner for Working Practice Document/Governance/Call Guides
Function as business owner for Salesforce, CRM, and any other business platforms
Identify opportunities to streamline efficiency within the CDL team
Implement standardized processes and best practices to ensure consistency and productivity