Strategic Operations Manager, Technical Solutions

Alloy • New York, NY

4d • Hybrid

About The Position

Alloy is seeking an Operations Manager to work directly with their Technical Solutions organization to build cross-functional programs and processes, solve complex operational challenges, and enable scalability and excellence. Technical Solutions at Alloy encompasses Solutions Engineering, Implementation Management, Technical Account Management, Technical Support, and Solutions Architecture. This role sits within Alloy's centralized Operations function, which serves as the strategic and operational backbone for Product, Engineering, and Technical Solutions, and owns the Technical Solutions vertical end-to-end. This is a role for someone who thinks in systems, builds from scratch, and thrives at the intersection of strategy and execution.

Requirements

• 5+ years of operations, program, or project management experience in a SaaS or technical environment
• Experience helping teams leverage new tooling, particularly AI capabilities
• Proven ability to drive alignment across multiple teams
• Experience building workflows and automations
• Strong operational instincts — you can see what's broken and build something to fix it
• Excellent communication and facilitation skills; comfortable presenting to senior leadership
• Technical fluency — you don't need to write code, but you’re excited to dig into how our tech works
• Thrives in ambiguity and knows how to create structure where there isn't any yet

Responsibilities

• Act as a strategic thought partner to Technical Solutions leadership
• Build and manage operational cadences and structures
• Empower our teams to leverage tooling, particularly AI capabilities, to improve the way we work
• Own a portfolio of cross-functional programs, defining strategy, milestones, and success metrics for each
• Serve as the connective tissue between GTM, Technical Solutions, Product, and Engineering — driving to defined outcomes on our most critical strategic initiatives
• Manage internal and external stakeholder relationships, including partner-facing touchpoints during project execution
• Communicate program status, risks, and decisions clearly to leadership and working teams
• Pick up new projects and initiatives as they emerge — you're comfortable with ambiguity and energized by building from scratch
• Establish Operational Rhythms: Design and implement the operational structures and cadences that drive alignment, decision-making, and efficiency across our Technical Solutions teams.
• Enable Data-Informed Decision Making: Establish and implement the systems, processes and tools that allow us to understand and improve the way we work. Build the data layer that builds confidence in product, process, and resourcing decisions.
• Strategic Project Management: Own the execution of strategic projects that optimize the way we work internally and with clients and partners. Drive collaboration across Technical Solutions, Go-to-Market, Product, and Engineering to tackle our most pressing challenges and solve them via systems, automation, frameworks, and transparency.

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed