Strategic Operations Lead (OKC) Non-Safety Sensitive

Mathis Home • Oklahoma City, OK

1d • Onsite

About The Position

The Strategic Operations Lead will be responsible for keeping the Chief Marketing & Technology Officer organized across the IT, E-Commerce, and Marketing portfolios. This role involves coordinating these three areas without replacing the functional leaders, owning and maintaining the master calendar, meeting cadence, and initiative schedule. The lead will prepare agendas, progress reviews, and executive reporting, while tracking priorities, milestones, budgets, decisions, dependencies, and commitments. They will also coordinate cross-functional dependencies, manage major IT projects, and report on portfolio execution. Additionally, the role includes tracking hiring progress, preparing for executive gate reviews, maintaining a single source of truth for the initiative portfolio, publishing decision records, managing the vendor and contract calendar, coordinating onboarding logistics, building executive dashboards, safeguarding confidential information, and enforcing company policies.

Requirements

• 5-10 years of experience in business operations, program or project coordination, or executive-level operational support.
• Demonstrated experience coordinating multiple concurrent initiatives across more than one department or function.
• Working knowledge of project and portfolio management practices, with proficiency in project management and collaboration software.
• Experience preparing executive agendas, progress reviews, and status reporting for senior leadership.
• Strong organizational and follow-through skills, with a demonstrated record of tracking commitments to closure.
• Proven ability to handle confidential information with discretion and sound judgment.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Ability to repetitively use arms, hands and fingers.
• Ability to communicate effectively with team members.
• Positive attitude when working with internal and external customers.
• Knowledge of employment and safety procedures.

Nice To Haves

• Degree in Business, Communications, Project Management, or related field preferred.

Responsibilities

• Keep the Chief Marketing & Technology Officer organized across the IT, E-Commerce, and Marketing portfolios, coordinating all three without replacing the functional leaders who remain accountable for executing their own work.
• Own and maintain the master calendar, meeting cadence, and initiative schedule spanning IT, E-Commerce, and Marketing.
• Prepare agendas, progress reviews, and executive progress reporting for the Chief Marketing & Technology Officer.
• Track priorities, milestones, budgets, decisions, dependencies, and commitments across all three portfolios.
• Follow up with owners on open commitments and alert the Chief Marketing & Technology Officer when dates or outcomes are at risk.
• Coordinate cross-functional dependencies so that work in one portfolio does not stall another.
• Coordinate schedules, progress, decisions, and follow-through for major IT projects, including the ERP search and Salesforce Retail Cloud, supporting the Director of IT Operations, Privacy & Risk as overall project lead and the Director of Engineering & AI on technical delivery.
• Report weekly and monthly on portfolio execution, including the master schedule, milestones, cross-functional dependencies, decisions needed, overdue commitments, budget actions, hiring progress, and initiative status across IT, E-Commerce, and Marketing.
• Track hiring progress and budget actions for authorized Technology positions and report status to the Chief Marketing & Technology Officer.
• Prepare materials for the quarterly executive gate review, including staffing range, released hiring budget, uptime and service performance, delivery speed, product outcomes, website-transition readiness, vendor savings, and unresolved risks.
• Maintain a single source of truth for the initiative portfolio, including intake of new requests, standard status definitions, and one common reporting format used by all three portfolios.
• Publish decision records and meeting minutes that capture the decision, the owner, and the due date, and confirm each action item is closed.
• Maintain the vendor and contract calendar for the assigned portfolios, including renewal dates, notice periods, and transition milestones, and provide advance notice of approaching deadlines.
• Coordinate onboarding logistics, communication plans, and internal announcements for new Technology positions and organizational changes in partnership with Human Resources.
• Build and maintain executive dashboards and reporting tools that provide current visibility into schedule, budget, and initiative health.
• Safeguard confidential organizational, personnel, budget, and vendor information, and exercise discretion in all executive communications.
• Enforce all company policies and procedures.
• Ensure the safety and productivity of employees.
• Perform any other duties as directed by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree