Strategic Operations Director

Modivcare

3d • $179,000 - $185,000

About The Position

The Strategic Operations Director serves as a strategic partner to the Executive Vice President – Personal Care and the PCS Leadership Team, driving enterprise planning, operational excellence, and cross-functional execution. This role provides leadership for strategic planning, governance, operating rhythms, market intelligence, stakeholder communications, and high-impact initiatives that advance organizational priorities. The role ensures alignment across functions, strengthens execution of strategic objectives, and delivers actionable insights that support informed decision-making and sustainable growth.

Requirements

• Bachelor's degree in Business Administration or a related field required; Master's degree preferred.
• 10+ years of progressive experience in strategy, strategic operations, chief of staff, business transformation, consulting, or related functions.
• 5+ years of leadership experience.
• Demonstrated experience leading enterprise strategic planning, cross-functional initiatives, executive communications, and governance
• Strong analytical skills.
• Excellent written and verbal communication skills.
• Strong relationship management and stakeholder engagement skills.
• Strong organizational leadership and influence skills.
• Ability to lead cross-functional initiatives and drive alignment across diverse stakeholders.
• Ability to support executive decision-making through strategic analysis and governance.

Nice To Haves

• Master's degree preferred.

Responsibilities

• Lead the annual strategic planning process, including development of the strategic vision and messaging for key initiatives (e.g., Branch of the Future, Member Journey).
• Collaborates with leader and leadership team to design and implement strategies that align with leadership goals.
• Coordinate the department operating rhythm, including Monthly Operating Reviews (MORs), leadership meetings, follow-up actions, and strategic deep-dive sessions.
• Manage Shared Services Charters, Joint Operating Committees (JOCs), and cross-functional dependency management to improve execution and accountability.
• Drive cross-functional alignment and governance across strategic initiatives.
• Monitor industry trends, earnings calls, analyst reports, press releases, competitive activity, mergers and acquisitions, and new market opportunities
• Synthesize competitive intelligence into actionable recommendations that inform strategic planning and business decisions.
• Works with department leadership to deliver clear, consistent metrics for data-driven decision-making.
• Analyze organizational performance and identify opportunities for continuous improvement.
• Regularly reports on performance and key metrics to the leader and department leadership.
• Coordinate quarterly goal setting, alignment, and performance monitoring to ensure strategic priorities translate into measurable outcomes.
• Provides critical strategic assistance to the leader in decision-making.
• Conducts in-depth research to inform the development of department strategies and initiatives.
• Acts as a central point for information and proposals related to department.
• Collaborates on mergers & acquisitions, focusing on department strategy and infrastructure setup.
• Stays abreast of industry trends to maintain innovative and effective department
• Develop communication and marketing strategies, messaging, and content that support organizational priorities and strategic initiatives.
• Prepare Board, leadership, and external stakeholder presentations and materials.
• Efficiently organizes meetings for the leader and leadership team, ensuring productive outcomes.
• Prepares detailed agendas and follow-up actions for department leadership meetings.
• Build and maintain strategic relationships with payors, vendors, executive peers, regulators, and other external stakeholders.
• Aids in developing and executing crisis management plans for the department function.
• Provides steadfast support during organizational changes or challenges.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior