Strategic Operations Associate

Thompson Thrift•Indianapolis, IN

12d•Onsite

About The Position

The Strategic Operations Associate supports the Company Founder by managing communication, organizing priorities, coordinating follow-up, and helping drive high-impact initiatives across the organization. This role is ideal for a highly organized, discreet, and detail-oriented professional who wants exposure to executive leadership, business operations, and strategic project work. As a trusted partner to the Founder, this person helps protect time, improve focus, reduce noise, and keep key priorities moving forward. Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We’re committed to building exceptional places — and developing the people who make them possible. At Thompson Thrift, you’ll find: Values-Driven Culture — Excellence, Service, and Leadership guide everything we do Career Growth — Training, mentorship, and long-term development opportunities Work-Life Support — Competitive benefits, flexibility, and wellness programs Real Impact — Hands-on involvement in industry-leading multifamily projects As a Strategic Operations Associate, you will work closely with the Company Founder to support executive communication, calendar and priority management, meeting preparation, follow-up tracking, and special projects. This role requires professionalism, sound judgment, confidentiality, and the ability to manage multiple priorities in a fast-paced environment. You will help organize information, draft communications, coordinate with internal and external stakeholders, and support systems that improve efficiency and focus. Over time, you will develop a deeper understanding of the Founder’s priorities, communication style, and decision-making approach, allowing you to act with increasing independence and strategic value.

Requirements

Bachelor’s degree in Business, Communications, or a related field
1+ year of professional experience in an administrative, operations, communications, internship, leadership support, or project coordination role
Recent graduates with strong organizational, communication, and problem-solving skills will be considered
Strong organizational skills with excellent attention to detail
Excellent written and verbal communication skills
Ability to handle confidential information with professionalism and discretion
Proactive, dependable, and willing to take initiative
Strong follow-through and ability to manage multiple priorities
Sound judgment and the ability to operate with professionalism in a fast-paced environment
Comfortable asking thoughtful questions, learning quickly, and adapting to changing priorities
Strong interpersonal skills with the ability to build trust across all levels of the organization
Interest in business operations, executive support, leadership, communication management, and strategic project work

Responsibilities

Manage and prioritize the Founder’s inbox, including message triage, follow-up tracking, and response drafting
Draft email responses, meeting notes, summaries, and other communications for review and approval
Flag urgent or high-priority items and help ensure timely follow-through on key commitments
Help manage scheduling requests, calendar coordination, agendas, meeting materials, and background information
Support the Founder in staying aligned with strategic priorities, commitments, and important relationships
Organize task lists, project trackers, follow-up summaries, and action items to improve accountability and execution
Help reduce unnecessary interruptions by routing requests appropriately and organizing information clearly
Assist with research, data gathering, basic analysis, and summary preparation for leadership review
Coordinate project details, timelines, communications, and follow-up with internal teams
Capture and communicate key takeaways from meetings with clarity and professionalism
Build trust with internal and external stakeholders while maintaining appropriate access and confidentiality
Contribute ideas for improving communication, organization, processes, and overall efficiency