Strategic Meetings & Events Operations and Account Manager
About The Position
BCD Meetings & Events (BCD M&E) is seeking a Strategic Meetings & Events Operations and Account Manager. This role is designed for individuals who excel at building strong client partnerships, leading global teams, and ensuring the smooth execution of complex meeting programs. As the primary strategic partner for assigned global accounts, you will translate client objectives into effective plans and deliver consistent results. Your responsibilities will include shaping account strategy, overseeing service delivery across various markets, and driving financial and operational performance through a proactive, consultative approach. This is a high-impact position for someone adept at connecting disparate elements, resolving issues proactively, and creating exceptional experiences for both clients and internal teams.
Requirements
- Experience managing national or global accounts within the meetings and events industry.
- Strong knowledge of strategic meetings management operations and meetings technology.
- Confidence leading contract discussions, service-level performance, and client review presentations.
- Skill in partnering across functions, including Finance, supplier teams, BCD Travel, and Advito, to deliver connected solutions.
- A college degree or equivalent industry experience.
- Fluency in business English.
Responsibilities
- Act as a proactive, consultative partner to build trusted client relationships, identifying needs, risks, and opportunities early.
- Translate business objectives into clear account plans, service strategies, and measurable results across global markets.
- Lead meeting operations with a strong emphasis on quality, consistency, process improvement, and customer experience.
- Manage budgets, forecasting, invoicing, profitability, and performance reporting with sound financial judgment.
- Coach teams and service partners to foster collaboration, ensure accountability, and deliver responsive, high-quality support.
Benefits
- Comprehensive healthcare
- Retirement plans
- Continued education support
- Diverse work locations
- Travel and hotel discounts
- Volunteer and sustainability opportunities
- Employee recognition program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
