Strategic Initiatives Project Manager - US Remote
About The Position
Motorola Solutions is hiring a Strategic Initiatives Project Manager to lead cross-functional initiatives affecting Mobile Video, Fixed Video, and APX mission-critical communications customers. This individual-contributor role connects strategy with execution by streamlining complex implementations, coordinating Go-To-Market rollouts, and designing scalable internal workflows. The role partners with APX Customer Support Advocates to address operational friction and customer escalations, including billing, invoicing, licensing, and service delivery issues. It also involves building executive performance dashboards and providing weekly status updates to leadership. The position is U.S. remote and may require travel of up to 25%.
Requirements
- High school diploma and a bachelor's degree, plus an active PMP, CSM, or Six Sigma certification.
- Prior professional services experience supporting Public Safety Agencies, Law Enforcement, or Enterprise Security Operations.
- Legal authorization to work indefinitely in the U.S.; employer work permit sponsorship is not available.
- Must be able to travel up to 25% as required.
- Preferred experience of 3 to 5 years in project management, business operations, or a similar cross-functional execution role in a large enterprise or complex technology/hardware environment.
- Hands-on experience supporting customer-facing teams or managing operational escalations such as invoicing, billing resolution, and order tracking.
- Working knowledge of mobile video, fixed video surveillance, or mission-critical communications such as APX P25 radios.
- Working knowledge of enterprise project management, business intelligence, and CRM tools, such as Planview, Jira, Smartsheet, Salesforce, or Tableau, including hands-on operational dashboard experience.
- Experience managing Go-To-Market rollouts, technical implementations, and regular executive status communications.
- Ability to use data to guide decisions, measure project success, and produce actionable stakeholder reports.
- Strong collaboration skills, emotional intelligence, and ability to influence, negotiate, and build consensus among diverse stakeholders without direct authority.
Nice To Haves
- Bachelor's or master's degree preferred.
- Three to five years of project management, business operations, or similar cross-functional execution experience in a large enterprise or complex tech/hardware environment.
- Direct exposure to or working knowledge of mobile video, fixed video surveillance, or mission-critical communications.
Responsibilities
- Lead end-to-end project management of Business Operations initiatives, connecting Services, Product, Engineering, Sales, Marketing, and Operations teams.
- Partner with APX Customer Support Advocates to improve customer-facing processes and resolve complex billing, invoicing, licensing, and service delivery issues.
- Design, build, and maintain performance dashboards using tools such as Tableau, Jira, or Salesforce to track project health, operational throughput, and ecosystem metrics.
- Provide structured weekly status updates, risk assessments, and executive summaries to leadership stakeholders.
- Improve deployment processes for mobile video, fixed video, and APX ecosystems in partnership with customer-facing delivery teams.
- Coordinate Go-To-Market planning and execution, ensuring operational prerequisites are met for product and feature launches.
- Analyze workflows, identify bottlenecks, and develop scalable, efficient internal processes.
Benefits
- Incentive bonus plans
- Medical, dental, and vision benefits
- 401(k) with company match
- 10 paid holidays
- Generous paid time off packages
- Employee stock purchase plan
- Paid parental and family leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
