Strategic Initiatives Program Manager

A1 Garage Door Service•Phoenix, AZ

1d•$125,000 - $140,000•Onsite

About The Position

A1 Garage Door Service is one of the fastest-growing home services companies in the country, and our PMO exists to make sure that growth doesn't outrun our ability to deliver on it. This is a build role, not a maintenance role — you'll be handed the initiatives with the highest visibility in the company and asked to bring order, momentum, and results. The Growth Initiatives Program Manager is a program manager who drives A1 Garage Door Service's highest-impact, horizontal initiatives. This person will champion and drive A1's strategy and execution framework and own some of the company's key initiatives, such as acquisition integration. When integration is live, it is this role's top priority — owned end to end from diligence handoff through close and full onboarding of the new market. Between integrations, the work shifts to strengthening enterprise execution through process and tool optimization, including the company-wide Asana rollout. Every initiative is different — some are multi-month, cross-functional builds; others are fast-moving fixes a team needs unblocked this week. This role flexes to fit both.

Requirements

5+ years of experience in project/program management, business operations, or a similar cross-functional execution role
Deep, hands-on Asana expertise — building workspaces, custom fields, and reporting, not just using Asana as an end user
Experience with process mapping and process improvement (Lean, Six Sigma, or equivalent practical experience) comfortable designing a process before it gets built into a tool
Excellent organizational skills, with the ability to manage several concurrent initiatives with competing deadlines and stakeholders without dropping details
Comfort with ambiguity and speed, bringing structure to a fast-moving, PE-backed environment without slowing it down
Strong written and verbal communication skills across audiences, from frontline teams to senior leadership — able to translate messy, in-progress work into clear updates for executives
Bachelor’s degree preferred; equivalent experience will be strongly considered

Nice To Haves

M&A integration or multi-site/multi-market operations experience is a strong plus

Responsibilities

Own Acquisition Integrations — when a deal is live, this is the top priority:
Own the integration timeline, from following the diligence process after a signed LOI through close and full onboarding, keeping every workstream (Ops, HR/Payroll, IT, Marketing, Dispatch, Finance) accountable to the plan.
Right-size the approach for each deal, scaling process and effort to match the acquisition — from large multi-technician companies to phone-number-only buys.
Coordinate cross-functionally with Regional VPs, Area Managers, HR, IT, Marketing, and Finance to sequence every dependency: employee onboarding, scheduling training, phone number porting, and rebranding.
Travel to acquired markets as needed to support onsite data collection, hands-on diligence work, and town halls.
Support in-person town halls with acquired staff, typically the day after close, delivering clear, honest, and compassionate communication to people whose roles and reporting lines are changing.
Review, validate, and clean CRM data once the acquired company's customer history has been merged into our ServiceTitan account, so field teams don't lose years of customer contact information and job history.
Track and report status across all active integrations, flagging risks and blockers early and keeping leadership informed with clear, concise updates.
Pick up whatever the role needs — stepping into new tasks and unfamiliar systems as integrations surface work that doesn't fit neatly into one department.
Build and improve playbooks and checklists that make each new integration faster and more consistent than the last.
Lead Cross-Functional Growth Initiatives — own and run A1's other highest-impact, horizontal initiatives, tracking, escalating, and pushing each to on-time completion with leaders across Operations, Marketing, Finance, HR, IT, and Growth.
Champion the Strategy Framework enabled by Asana Rollout — serve as the organization's deep Asana expert, building workspaces, templates, reporting, and training new teams as adoption expands.
Diagnose and Fix Broken Processes — redesign process gaps, particularly where a clean process needs to exist before a tool or system can be implemented.
Report Up with Clarity — produce structured notes, status updates, and decision-ready materials across the full initiative portfolio, keeping leadership aligned on progress.
Run the CEO's Idea Funnel — own intake, ICE scoring, triage, and weekly digests so good ideas move from submission to execution.