Strategic Implementation Manager, Commercial Bank

Capital One • Richmond, VA

2d • $138,100 - $173,400

About The Position

Strategic Implementation Manager, Commercial Bank We are seeking a highly strategic and results-focused Manager of Project Management to lead the development and execution of our Associate Experience (AX) strategy within the Commercial Bank. This role is a critical part of the Office of the President team, driving maximum impact and cultural transformation by bringing our Associate Imperative and associated pillars across Associate Experience, Development, Recognition and Engagement to life through coordinated TOH routines and initiatives across business and partner groups. This role will apply strategic and analytical skills to Commercial Bank opportunities and cross-functional objectives, partnering with senior leaders and business Chiefs of Staff across Commercial to build a supportive, high-performing and deliberate environment. This is a cross-functional role that requires an exceptional blend of project management discipline, strategic thinking, and a deep focus on human capital investment and experience.

Requirements

• Clear Results Orientation: Intense focus on achieving both short and long-term goals, with the ability to drive and execute an agenda within gray space and fluid change environment.
• Judgment & Confidentiality: Proven ability to handle highly sensitive information with discretion, a critical requirement for serving in a highly visible executive office.
• Project Management Expertise: Proven track record of quickly putting structure in place to manage complex work and implementing a strong project framework around new and ambiguous initiatives.
• Strategic & Analytic Orientation: Differentiated ability to translate complex qualitative problems into scaled programs and strategies, complemented by a strong quantitative orientation.
• Executive Communication: Impeccable written and oral communication, coupled with strategic influencing skills and the ability to proactively tailor communication for the identified audience.
• People Leadership: Ability to build and leverage the capabilities of a high-performing team and foster innovation.
• Basic Qualifications: Bachelor's Degree or military experience.
• At least 1 year of experience in project or process management
• At least 1 year of experience in communications planning and development (department communications, presentations, reports)

Nice To Haves

• Preferred Qualifications: Bachelor's Degree in business, finance, or organizational development
• At least 2+ years of experience in project or process management
• At least 2+ years of experience in communications planning and development
• PMP, Lean, Agile, or Six Sigma certification
• Previous consulting experience

Responsibilities

• Strategy & Program Management: Lead end-to-end project management for large, horizontal programs spanning the Associate Imperative as well as cross-cutting Human Capital Initiatives and cross-Commercial objectives. This includes developing strategic roadmaps, implementation frameworks, and a coordinated approach to planning and delivery across stakeholders and partner groups.
• Associate Experience (AX) Focus: Drive the strategy, analytics, and ongoing process management coordination for talent management, workforce & org planning, and associate engagement. This includes learning, recognition, and cultural initiatives as well as alignment to broader Geostrategy and human capital considerations.
• Engagement & Culture: Develop and implement coordinated engagement strategies in alignment with Talent and Performance management cycles and objectives. Oversee multiple concurrent projects to strengthen the cultural fabric and ensure scaled opportunities for associates to co-create innovative transformation.
• Development & Training: Drive coordinated implementation of scaled development programs and implementation frameworks. Drive step-change improvements in support of talent and performance management cycles, skill development, and coordinated delivery roadmaps; Support the creation of conditions to expand opportunities and support scaled and optimized best-in-class associate experiences.
• Leadership & Partnership: May manage and develop a small team of associates, coaching and mentoring talent. Demonstrate outstanding communication and partnership skills essential for interacting with, managing, informing, and influencing key stakeholders, including senior Commercial leaders.
• Operational Excellence: Improve processes and drive durability by creating playbooks, documentation, and processes that are repeatable across the organization.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level