Strategic Implementation Lead

Responsiv•Chicago, IL

20h

About The Position

Responsiv is hiring a Strategic Implementation Lead to own the customer journey from pre-sale solution design through implementation, adoption, and value realization. This is a senior individual contributor role for someone who can blend implementation (configuring and launching the product successfully), customer success (driving adoption, value realization, and referenceability), and solutions (translating customer problems into credible Responsiv workflows and responding to RFPs). The ideal candidate is a former consultant, regulatory change practitioner, compliance transformation operator, or legal/compliance technology implementation lead who understands how regulated organizations actually change processes — not just how software is deployed. This person will work directly with customers, prospects, Sales, Product, Design, and Engineering to make Responsiv successful in complex regulated environments.

Requirements

5+ years of experience in consulting, regulatory change, or an actionable legal or compliance role at a regulated organization.
Experience working with financial institutions, regulated enterprises, or complex compliance organizations.
Ability to read and understand regulatory materials and connect regulatory requirements to a customer’s business, products, licenses, policies, controls, and procedures.

Responsibilities

Own implementations from kickoff through value realization, including leading customer kickoff, implementation planning, workflow design, configuration, launch, and adoption.
Help customers define success criteria, prioritize use cases, align stakeholders, and create the operating cadence needed to make Responsiv successful.
Ensure customers use Responsiv in meaningful regulatory, legal, compliance, and risk workflows by helping customers build the process around the product, including governance, cadence, roles, approvals, escalation paths, and operating routines.
Lead pre-sale customer discovery to build the regulatory foundation required for Responsiv to deliver useful outputs by understanding the customer’s business model, products, services, jurisdictions, regulators, licenses, policies, controls, procedures, and existing compliance processes.
Translate discovery into credible solution designs, tailored product demonstrations, proof-of-value plans, implementation assumptions, and clear recommendations for how Responsiv should be configured and positioned.
Ensure regulatory alerts are properly scoped and relevant, and that gap analysis is actionable and defensible.
Guide the final refinement of the customer's obligation register, ensuring obligations are described, organized, and scoped to support useful monitoring, alerting, impact assessment, gap analysis, and downstream policy or control updates.
Act as the connective tissue between customers and product, providing customer insights on product usage, challenges, and desired capabilities.
Operate well in a fast-paced environment.
Build competence in Responsiv's industry and product.
Own the SLAs to respond quickly to prospect and customer questions, as well as internal colleagues.
Adapt, shift, and change quickly as the environment changes.