Strategic Customer Success Manager (Strategic CSM), ECE

StraighterLine • Orlando, FL

5d • Hybrid

About The Position

At StraighterLine we are on a mission to help students succeed! About Us StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. Visit www.straighterline.com for more information. As a Strategic Customer Success Manager, you'll work with our most complex and high-impact customers. You'll go beyond day-to-day account management to understand each customer's business goals and build strategies that drive long-term success. This role is ideal for someone who enjoys solving complex problems, influencing stakeholders, and creating meaningful business impact. The ideal candidate is highly organized, positive and energetic, thrives in a fast-paced environment, and has a passion for supporting organizations that serve young children and families. Location Requirement: Candidates must live and reside in the Orlando, Florida area. Travel Requirement: Ability to travel up to 40% to support customer relationships, meetings, conferences, and strategic initiatives.

Requirements

• 5+ years in customer success, consulting, account management, or related field
• Experience managing complex or high-value accounts
• Strong strategic thinking and business acumen
• Ability to influence stakeholders and drive decisions
• Confidence operating in ambiguous situations
• Exceptional organizational skills and attention to detail
• Strong project management skills with the ability to manage multiple priorities and deadlines
• Ability to travel up to 40%
• Must reside in Central Florida
• Positive, upbeat, enthusiastic attitude with a customer-first mindset
• Excellent communication, relationship-building, and problem-solving skills

Nice To Haves

• Experience in early childhood education, early learning programs, or working with Early Learning Coalitions strongly preferred

Responsibilities

• Own strategy and success plans for complex or high-impact accounts
• Align customer goals with measurable outcomes and long-term value
• Build relationships with senior stakeholders
• Navigate ambiguity, competing priorities, and organizational complexity
• Lead renewal and growth strategy for your accounts
• Partner cross-functionally to deliver tailored solutions
• Provide insights to internal teams based on customer needs
• Manage multiple customer initiatives simultaneously while maintaining strong organization and attention to detail
• Lead and coordinate customer projects from planning through execution to ensure successful outcomes

Benefits

• Generous time off policies, 11 public holidays & 1 floating holiday.
• Medical, Dental, and Vision Insurance Coverage
• 401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not
• Six weeks paid parental leave
• Free StraighterLine courses for you and your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed