Strategic Customer Success Manager

Yoodli • Seattle, WA

7d

About The Position

Yoodli is hiring a Strategic Customer Success Manager to manage enterprise client accounts and support customers throughout their journey. The role focuses on building strong customer relationships, delivering seamless customer experiences, maximizing satisfaction, and driving growth. Success is measured through customer satisfaction, NPS, retention, product adoption, and business expansion. The manager will work closely with sales, product, and leadership teams to deliver customer value.

Yoodli is an AI platform for human skills that helps individuals and organizations develop communication and other skills. The company is headquartered in Seattle and describes its culture as focused on rapid iteration, bold bets, humility, authenticity, and a can-do attitude.

The position offers targeted total compensation of $150,000–$170,000, depending on experience, including variable pay tied to quarterly goals. Equity opportunities are also available.

Requirements

• At least 5 years of experience as an enterprise customer success manager.
• Proven track record managing enterprise accounts, driving adoption, and achieving customer success metrics.
• Experience shaping and executing customer experience strategies for enterprise lifecycle stages.
• Ability to work cross-functionally with sales, leadership, and product teams to deliver customer value.
• Exceptional verbal and written communication skills, with the ability to articulate ideas clearly and persuasively.
• Strong proficiency with customer engagement platforms and CRM tools.
• Humility, creativity, a team-first attitude, and a love for learning.

Nice To Haves

• Deep understanding of the SaaS ecosystem and strategies for guiding customers through the adoption curve.
• Proficiency with advanced analytics tools to monitor customer usage patterns and predict future behaviors.
• Ability to develop and implement automation strategies for customer lifecycle management, from onboarding to renewal, that reduce manual processes and improve operational efficiency.

Responsibilities

• Manage enterprise client accounts and customer relationships.
• Ensure seamless customer experiences across all stages of the customer journey.
• Increase customer satisfaction, NPS, retention, and product adoption.
• Drive business expansion within customer accounts.
• Shape and execute customer experience strategies across enterprise lifecycle stages.
• Collaborate with sales, product, and leadership teams to deliver customer value.

Benefits

• Equity opportunities at a fast-growing company.
• Health, dental, and vision insurance.
• 401(k) plans.
• Flexible PTO.
• Free lunches at the office.
• Competitive compensation, including cash base and commission compensation.
• Opportunity to work with the founding team and mentors.
• Inclusive and highly motivated team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed