Strategic Communications Support Specialist

PCI Productions LLC•Linthicum, MD

12d•$100,000 - $115,000•Hybrid

About The Position

The contractor shall assist in developing internal communication strategies, policies, and processes to address changes in roles and responsibilities and garner support for an integration of communications capabilities across DCSA. This role involves providing strategic communications operational support to internal and external communications channels, including developing webpage content and design, implementing organizational strategic communications campaigns, and recommending best practices for measuring impact. Additionally, the contractor will provide strategic communications outreach planning support for agency events, including developing event plans, coordinating logistics, and managing communication materials. The goal is to further the objectives in mission-specific strategic communication strategies and ensure effective outreach and engagement.

Requirements

Active Secret Clearance required
8 years of strategic communications experience
Federal government contracting experience
Bachelor’s degree in Communications, Journalism, Public Relations, or another related field.

Nice To Haves

Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.

Responsibilities

Assist in developing internal communication strategies, policies, and processes.
Document policies, processes, and standard operating procedures (SOP) that support oversight of DCSA’s external communications and interactions with other communication teams.
Provide strategic communications operational support to internal and external communications channels.
Support development of webpage content and page design to make navigation easier and more conducive to operational support capabilities.
Provide professional insight to assist implementation of organizational strategic communications campaign to existing websites and other media platforms.
Provide professional recommendations on utilizing organizational strategic communications campaigns on evolving media platforms.
Provide innovative and creative approaches for reaching target audiences.
Provide recommendations on best practices for measuring impact of web presence and social media activity and implement these best practices in proposed processes and metrics reporting.
Develop and manage updates to the Agency command/Directorate briefing for use with internal and external stakeholders, including providing tailored briefings as needed for specific audiences.
Collect and analyze metrics on websites to inform content-related decision-making across the strategic plan implementation teams and providing monthly updates on an agreed-upon set of metrics for each website/SharePoint.
Collect and analyze metrics on social media engagement to inform content-related decision-making across the strategic implementation teams and providing monthly updates on an agreed-upon set of metrics for social media.
Author, socialize, and assist in the posting of social media products to support communication strategies and DCSA messaging efforts.
Work with web and content developers to ensure social media is aligned and linked to web presence.
Develop graphic support, content, and materials for social media postings.
Provide strategic communications outreach planning support for agency events.
Coordinate the planning for DCSA to participate in events each year, including proposing an agenda and project plan, developing materials that align with the mission-specific objectives for all aspects of the event preparations, hosting prep sessions, supporting logistics planning, capturing notes at the event and hot wash sessions with DCSA attendees, and providing after action reports and lessons learned analysis.
Build and manage a knowledge management repository for all DCSA outreach events.
Capture the client’s requirements and expectations for each event.
Align event milestones, approaches, and activities to these objectives.
Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.
Provide support for event set-up, tear down, and follow-up processes.
Support federal customers with providing information for the event budgets.
Coordinate activities with federal staff to book venues, talent, photographers, and schedule speakers.
Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.
Coordinate event communication, media, messaging, and associated materials (handouts, schedule, merchandise, press release).
Conduct outreach to ensure dissemination of event details to customers, public, partners, etc.
Develop process, monitoring, and management of attendees, RSVPs, briefing / briefer requirements, and ensure senior attendance/protocols are implemented.
Assess an event’s overall success and submit findings; collect and document attendee details along with other forms of feedback (e.g. surveys) and metrics.
Complete communication plan to support large events; manage and execute details; coordinate and manage working groups associated with the event – include stakeholders.
Coordinate with DCSA Public Affairs team and other communication teams.