Strategic Client Partner

The Staff Pad•Dallas, TX

2d•Onsite

About The Position

The Staff Pad is proud to partner with a leading cloud consulting company in Dallas, TX, and we are seeking an experienced Client Partner to serve as a key liaison between clients and the company’s consulting, delivery, and leadership teams. The Client Partner owns the overall relationship, client experience, and success of an assigned portfolio of clients. Reporting to the Client Partner Lead, the Client Partner develops a strong understanding of each client’s business priorities, Dayforce environment, services, challenges, and goals, ensuring the partnership delivers ongoing value as their needs evolve.

Requirements

Experience in client relationship management, account management, customer success, consulting, or a related client-facing role
Experience collaborating across functional teams and influencing outcomes without direct authority
Experience with Dayforce, HR technology, SaaS, or professional services highly preferred
Proven ability to build trusted relationships with operational and senior stakeholders
Strong client-service orientation with excellent ownership, accountability, and follow-through
Excellent communication, facilitation, presentation, and relationship management skills
Strong business judgment with the ability to manage competing priorities and multiple client relationships
Ability to identify trends, risks, opportunities, and client needs from operational information
Ability to develop working knowledge of Dayforce modules and connect client needs with appropriate internal resources

Responsibilities

Serve as the primary liaison and relationship owner for an assigned portfolio of clients
Build trusted relationships with key stakeholders and executive sponsors
Understand client objectives, priorities, challenges, expectations, and Dayforce environment
Lead regular client meetings, account reviews, and relationship-focused discussions
Act as the client advocate internally, ensuring needs, concerns, commitments, and expectations are clearly communicated and addressed
Gather Voice of the Customer feedback and to identify changes in client sentiment
Maintain proactive, transparent communication during client concerns, delays, or challenges
Maintain visibility into client health, risks, priorities, opportunities, and key contract milestones across the portfolio
Monitor contracted hours, utilization, remaining hours, and ticket trends to identify concerns and opportunities
Proactively address blockers, concerns, identify emerging client risks and escalate appropriately
Use dashboards, reports, and client data to proactively manage the portfolio
Drive value-focused client conversations beyond tickets to outcomes, priorities, risks, and future needs
Lead meaningful account discussions around services, priorities, progress, and opportunities
Identify opportunities to improve adoption, optimize processes, address recurring challenges, or better leverage Dayforce
Understand upcoming client initiatives and organizational changes that may impact their Dayforce environment or company support needs
Coordinate with subject matter experts when deeper technical or functional expertise is needed
Ensure clients experience the company as a coordinated partner across services and teams
Build knowledge of the Dayforce platform and key functional areas to recognize unmet client needs
Identify business challenges, planned initiatives, and capability gaps that may present growth opportunities
Partner with company and Dayforce resources on opportunities aligned with client needs and business value
Partner closely with Domain Directors, consultants, the Data Coordinator, service leaders, and leadership to understand client priorities and context
Maintain visibility into service delivery without managing day-to-day consultant work
Engage the appropriate Domain Director or service owner when delivery concerns, client commitments, or service issues require attention
Clearly communicate client needs, business impact, and relationship risks through established prioritization processes
Escalate critical or time-sensitive client concerns while maintaining ownership of client communication and confidence
Participate in portfolio and account reviews, contributing relevant client insights to planning and prioritization discussions
Remain professional, calm, and solution-focused during escalations and difficult client conversations
Ensure clients receive timely communication on significant concerns, commitments, and next steps
Maintain accurate and up-to-date client information in designated systems and shared repositories
Document client priorities, risks, preferences, commitments, initiatives, and relevant relationship history
Maintain sufficient documentation to support continuity during absences or account transitions
Ensure relevant client context is accessible to internal teams supporting the account
Follow established processes for onboarding, transitions, renewals, account reviews, sponsor engagement, and documentation