Strategic Analyst - Collections Lead

SPS Commerce•Minneapolis, MN

20h•$90,200 - $139,800•Hybrid

About The Position

The Strategic Analyst – Collections Lead handles the most complex customer collections and plays a key role in defining SPS collection tactics and strategies for customer segments and at scale. This role directly shapes how SPS protects revenue and retains customers — driving bad debt expense improvement, building scalable collections strategies, and developing team capability. You will balance hands-on resolution of the most complex accounts with leading the analysis, design and training of collections strategies across the collections function.

Requirements

Bachelor’s degree, or equivalent combination of education and experience
7+ years in collections, accounts receivable, finance, or revenue operations; 3+ years in a senior or lead capacity
Proven track record improving collections performance through measurement, analysis, strategy design, process improvement, and QA in a B2B or SaaS environment
Proven experience managing third-party agencies or vendor management
Demonstrated ability to manage executive-level escalations and negotiate complex resolutions with C-level / SVP-level contacts
Strong financial acumen, data analysis and reporting skills; ability to synthesize large datasets, draw conclusions, identify actions, and communicate findings to an executive audience
Skilled communicator with experience writing content and optimizing customer experience; strong executive presentation and negotiation skills
Proficiency with CRM, ERP, AI, collections platforms, and advanced reporting tools (e.g., Excel, Salesforce, Tableau, SQL).
Strong attention to detail and the ability to manage competing priorities in a high-change tech environment
Experience structuring and delegating work in a team environment

Nice To Haves

Deep understanding of B2B SaaS revenue models and collections practices, including ARR retention strategies and customer lifecycle management.
Experience with AI workflow design, automation tooling, or technology adoption in an operational team
Advanced ERP and/or reporting expertise, including PowerBI and Salesforce report design.
Process improvement experience (Lean, Six Sigma)
Experience in curriculum development, mentoring, or team upskilling
3+ years SPS experience with demonstrated ownership of collections strategy, cross-functional alignment, and advanced process improvement

Responsibilities

Analyze complex accounts and customer behavior to drive collections and revenue retention
Manage a portfolio of high-risk and complex accounts end-to-end — conducting direct outreach, negotiating payment plans and settlements, and driving accounts to resolution
Conduct direct negotiations with customers and internal stakeholders, to resolve high-dollar and sensitive collections situations
Build partnerships with Sales, Finance, Ops, Tech, and Customer Success to resolve issues and align collections strategy, reporting, and operations with ARR retention and sales targets
Own high-visibility escalations: research and prepare executive briefings, resolution recommendations, and risk assessments for SPS leadership
Develop SPS’s third-party collections strategy and operations (e.g., agency evaluation, placement policies, compliance SOPs, performance reviews, workflow, and reporting)
Gather input and analyze collections data to identify collections issues and root causes; design strategies and tactics that improve collections performance across segments and aging buckets
Review collections reports for quality assurance; recommend training, metrics, process, and technology improvements to increase collections outcomes and operational effectiveness
Oversee consistent process execution and training on collections business processes (e.g., write-offs, bankruptcy handling, payment plans, settlement negotiation, third-party collections, escalation handling, financial acumen)
Build onboarding programs for new hires; mentor team members and serve as a senior resource, building SPS B2B collections best practices
Develop and launch multi-channel outreach programs with optimized tone, sequencing, escalation triggers, and templates; measure and improve outcomes
Lead process improvement initiatives to reduce cycle time, increase recovery rates, and scale collections workflows