Collections Analyst

TouchTunes•Schaumburg, IL

3d•$52,000 - $60,000•Hybrid

About The Position

We’re looking for a customer focused and detailed Collections Analyst to join our Accounts Receivable team. In this fast-paced and collaborative environment, you will use your sharp analytical skills to solve problems and build strong, trusted relationships with our customers. If you enjoy a role where your attention to detail and customer service skills can truly shine, this is the opportunity for you!

Requirements

High School diploma required
2+ years of related business experience
Prior experience using report functions of company-wide ERP
Proficient with Microsoft Suite, including MS Excel
Strong written and verbal communication skills
Lead by example and exemplifies the company’s core valves and behaviors
Problem solving skills
Ability to work independently and in a team
Customer service oriented
Ability to quickly transition from one task to another
Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense.
Written Comprehension — the ability to read and understand information and ideas presented in writing.
Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Oral Comprehension — the ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — the ability to communicate information and ideas in speaking so others will understand.
Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing).
Must be authorized to work in the United States.

Responsibilities

Manage designated customer accounts based off of territories and resolve any discrepancies
Communicate with customers by phone and/or e-mail regarding amounts due or past due and notate results.
Research and handle any billing discrepancies and disputes
Process aging report and analyze assigned customer portfolio
Perform account/payment reconciliation
Resolve collection issues through payment agreement with customers
Establish strong customer relationships both internal and external
Prepare credit memos as needed
Apply or refund weekly or monthly credits to customers’/operators’ accounts
Update credit card spreadsheet for AR to process
Prepare weekly debits to operators accounts
Additional duties as assigned