Strategic Accounts Professional

Veritiv Corporation • Livonia, MI

2d

About The Position

The Strategic Accounts Professional builds and maintains relationships with key stakeholders at strategic and key account and prospect sites, demonstrating the value Veritiv brings to its customers. The role owns new business development, customer relationship management, customer-specific solutions, and achievement of established sales growth targets. It calls for a competitive, motivated salesperson who can drive growth in a team-selling environment through innovation and strategic problem-solving.

The position collaborates with Strategic / Key Account Managers to grow accounts, identify opportunities, and support account strategy. It also implements new sites, products, and value-added services; applies industry and supplier knowledge to develop customer-specific solutions; and presents Veritiv solutions through custom presentations and business reviews. The role uses CRM and other sales tools, represents Veritiv at business-sector events, and serves as an escalation contact for customer inquiries and complaints.

The work includes office-based computer tasks and travel to customers, suppliers, and group meetings. Travel is required 25% of the time.

Requirements

• 10–15 years of related job experience.
• 10+ years of successful sales experience; territory sales or account management experience is preferred.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Ability to work quickly and efficiently.
• Basic experience with simple office/operational systems.
• Excellent verbal, written, interpersonal, and diplomacy skills.
• Experience interpreting strategy and policy to set and deliver objectives.
• Experience planning, managing, and organizing resources within short- and medium-term timeframes within an overall policy framework.
• Strong customer service skills, including being friendly, courteous, and helpful.
• Strong planning and organizational skills.
• Ability to demonstrate effective presentation skills to establish credibility and influence decisions.
• Ability to demonstrate executive presence in customer-facing and internal settings.
• Ability to manage a customized sales cycle to provide solutions to clients.
• Ability to travel 25% of the time.

Nice To Haves

• Experience and knowledge in Packaging.
• Strong understanding of or experience with a large, national distribution organization.
• Experience with Salesforce.com or another CRM.
• Bachelor's degree.

Responsibilities

• Manage and grow relationships to drive account expansion in accordance with the strategy set by the Strategic / Key Account Manager.
• Proactively identify new opportunities and support strategy creation with the Strategic / Key Account Manager.
• Ensure effective implementation of new sites, products, and value-added services.
• Apply knowledge of Packaging/Facility Solutions industry trends to support sales growth in alignment with account strategy.
• Understand the supplier landscape and innovations to guide customer-specific solutions.
• Develop and deliver custom presentations and business reviews on Veritiv solutions that may affect customer growth opportunities.
• Use CRM to schedule follow-up actions and record relevant information from customer interactions.
• Build a professional network and represent the organization at business-sector events.
• Act as an escalation point for customer inquiries and complaints and proactively work toward timely resolutions.
• Leverage sales technology and tools to meet strategic account planning objectives and maximize customer and segment growth potential.
• Participate in training and development programs to enhance sales competencies and generate profitable customer and segment growth.
• Perform other duties as assigned.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Employee Resource Groups, Veritiv Cultural Alliance, and a recognition platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed