Director, Strategic Accounts
About The Position
The Director, Strategic Accounts provides strategic oversight and relationship management for assigned Managed Services Program (MSP) clients. The role partners with healthcare executives, operational leaders, supplier partners, and internal stakeholders to drive program performance, maximize utilization of AMN solutions, support revenue growth, and strengthen long-term client partnerships. This position combines executive-level account management, client consulting, contract administration, operational oversight, and people leadership. The Director serves as a trusted advisor to client stakeholders, identifying opportunities to improve workforce outcomes and expand service utilization. The role is hybrid in San Diego, with remote work also available; candidates on the West Coast and near a major airport are preferred. It requires supporting stakeholders across multiple time zones and up to 50% travel for client meetings, business reviews, and internal events. Work is performed in an office or home-office environment. Team members must be able to operate standard office equipment and keyboards. AMN Healthcare provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
Requirements
- Bachelor's degree and 7–10 years of relevant experience, or high school diploma/GED and 11–14 years of relevant experience.
- Experience managing strategic client relationships within healthcare staffing, managed services, workforce solutions, or related industries.
- Experience leading complex client engagements and influencing executive stakeholders.
- Experience managing contracts, Statements of Work, and service expansions.
- Experience analyzing business metrics and translating data into actionable recommendations.
- Advanced Microsoft Excel skills, including pivot tables, VLOOKUP/XLOOKUP functions, and data analysis.
- Strong presentation and executive business review development experience.
- Experience leading teams directly and through influence.
- Experience coaching, developing, and managing team members.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while adhering to company policies and responsible AI practices.
- Ability to support client stakeholders across multiple time zones.
- Ability to travel up to 50% for client meetings, business reviews, and internal events.
- Ability to operate standard office equipment and keyboards.
Nice To Haves
- Managed Services Program (MSP) experience within healthcare staffing.
- Experience working with Workday, HRIS platforms, or workforce technology integrations.
- Salesforce experience.
- Healthcare workforce planning or contingent labor management experience.
- West Coast location within reasonable proximity to a major airport.
Responsibilities
- Develop and maintain strategic relationships with MSP clients and key decision-makers.
- Serve as the primary escalation point for account performance, operational strategy, and client satisfaction.
- Partner with client executives and internal leadership to develop account growth plans and achieve revenue objectives.
- Review, interpret, and manage contractual obligations, Statements of Work (SOWs), amendments, and service expansions.
- Lead strategic business reviews and executive presentations using program metrics, workforce data, and market insights.
- Analyze demand trends, utilization patterns, fill rates, revenue performance, and workforce metrics to identify opportunities and risks.
- Provide consultative recommendations regarding supplier strategies, staffing models, bill rates, and workforce planning.
- Manage and strengthen supplier partner relationships to support program performance objectives.
- Collaborate with Operations, Sales, Finance, Technology, and Workforce Solutions teams.
- Track monthly revenue performance and develop action plans when programs fall below plan.
- Provide leadership, coaching, and performance development for one direct report while fostering accountability and professional growth.
- Facilitate strategic client meetings, executive reviews, and workforce planning discussions.
- Communicate account performance, strategic initiatives, and progress toward goals to executive leadership.
- Achieve annual revenue and client retention objectives.
Benefits
- The position may include additional compensation such as bonus or commission.
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What This Job Offers
Job Type
Full-time
Career Level
Director
