Strategic Account Executive

AES • Indianapolis, IN

1d

About The Position

This position is responsible for delivering quality customer service and a positive customer experience to the company’s largest utility accounts. The account manager serves as the single point of contact for a designated group of customers, assisting with utility-service needs such as reliability, billing, service expansions, and other issues. The role may also support customer programs and initiatives as the company advances customer centricity and digital transformation.

The position provides a point of contact for interconnections and net metering, coordinates required documentation and reporting, and supports Service Operations during emergency restoration activities. It requires 24/7 availability to respond to emergency outages and short-notice customer or emergency situations.

Requirements

• Bachelor’s degree in an engineering or business field.
• At least 5 years of experience in the energy industry and/or a customer management position.
• Comfort with energy systems, energy programs, and technical terminology and concepts used in commercial and industrial environments.
• Proficiency with basic Microsoft applications, especially Excel, including quantitative data analysis and reporting.
• Enjoyment of working with customers and external stakeholders.
• Willingness to work in emergency situations and respond to customer and emergency situations on short notice.
• General knowledge of and interest in the changing energy business, including renewables and distributed energy.

Responsibilities

• Deliver a positive customer experience to designated strategic accounts as the customer’s single point of contact.
• Assist customers with utility-service needs, including billing, reliability, service expansions, metering, power quality, planned outages, and rates.
• Support the development and implementation of customer programs under development.
• Serve as the customer point of contact for interconnections and net metering, managing required documentation and reporting.
• Support Service Operations in emergency restoration activities, including possible participation on storm teams and communication with external stakeholders.
• Be available 24/7 to respond to emergency outages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level