Strategic Accounts Coordinator

L2 Brands•Plymouth Meeting, PA

About The Position

L2 Brands is seeking a Strategic Accounts Coordinator to support its Strategic Accounts team, which manages key retail partnerships such as Dick's Sporting Goods, Rally House, Fanatics, and Lids/LidsU. This role is crucial for ensuring the smooth operation of these partnerships, bridging sales, operations, and customer success. The coordinator will be responsible for translating customer orders into accurate and timely fulfillment, collaborating with various internal departments and external buyers. The ideal candidate is detail-oriented, organized, and finds satisfaction in completing tasks and ensuring smooth operations.

Requirements

Bachelor's degree
2–4 years of experience in account coordination, wholesale operations, retail vendor management, or a related field
Strong Excel proficiency, including working with large data sets and reformatting data across templates
Excellent organizational skills and the ability to juggle multiple accounts and competing priorities
Clear written and verbal communication skills, comfortable with both internal teams and external retail buyers
High attention to detail — errors in this role have real downstream operational impact
A track record of following up, closing the loop, and keeping workstreams moving

Nice To Haves

Experience with EDI order processes or retail vendor compliance requirements
Familiarity with ERP systems or order management platforms in a wholesale or licensed goods environment
Experience supporting specialty retail, licensed apparel, headwear, or sports/collegiate merchandise
A genuine interest in college sports or collegiate licensing
Exposure to SKU setup, item template management, or UPC/barcode workflows
Comfort working in a fast-moving, cross-functional environment where priorities shift

Responsibilities

Manage end-to-end order flow for assigned strategic accounts, from customer request through EDI transmission and fulfillment.
Coordinate SKU setup submissions with IT and reformat returned SKU/UPC data into customer-specific item templates.
Monitor open orders, backlog, and shipment timelines, proactively identifying and flagging delays or capacity risks to account managers.
Track new art creation for customer orders with the creative team, ensuring timely finalization and approval.
Support EDI troubleshooting with IT and customer portals for accurate order transmission and acknowledgment.
Serve as a day-to-day operational point of contact for assigned accounts, responding to inquiries professionally.
Coordinate with production, creative, IT, and sales to support new product setups, specialty collection launches, and seasonal buys.
Track customer selection and setup timelines, maintaining organized records of open items, approvals, and follow-up actions.
Assist with chargeback research, dispute documentation, and resolution coordination.
Maintain and update order tracking reports, status logs, and account-specific documentation.
Support the team's use of internal tools and systems (ERP, Excel-based trackers, EDI portals) and contribute ideas for workflow improvements.
Participate in team meetings, account reviews, and cross-departmental syncs.