Strategic Account Specialist

Cadence Inc•Staunton, VA

7h•$64,900 - $89,670•Onsite

About The Position

The Strategic Account Specialist is an onsite, highly visible, results-driven role based in Staunton, Virginia. The position manages and grows strategic customer relationships and ensures commitments are executed effectively. It serves as the primary operational liaison for assigned accounts, driving customer satisfaction, retention, revenue growth, and operational performance. The specialist anticipates customer needs, mitigates risks, translates customer requirements into actionable solutions, and influences cross-functional teams to deliver measurable business results. The role owns strategic account relationships and the full order management lifecycle, including communicating and committing delivery dates and quantities in alignment with customer expectations and operational capabilities. It monitors demand changes, capacity risks, and supply challenges; leads resolution and customer communication; conducts business reviews; pursues retention and growth opportunities; and advocates for customer needs across internal teams. The position also analyzes service issues and leads continuous-improvement initiatives to improve efficiency, responsiveness, consistency, and customer experience. The role is scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m. Cadence states that the position may be staffed at varying experience levels, with level and compensation determined by experience, skills, and other job-related factors.

Requirements

Minimum 5 years of experience in strategic account management, customer operations, supply chain, program management, or a related customer-facing role within a manufacturing environment.
Proven track record of delivering measurable results in customer satisfaction, account growth, business retention, operational performance, or process improvement.
Ability to influence cross-functional teams and drive accountability without direct authority.
Strong analytical skills and experience using data to identify risks, solve problems, and drive decision-making.
Excellent communication, presentation, negotiation, and relationship-building skills.
Experience managing high-priority customer accounts in a fast-paced, deadline-driven environment.

Nice To Haves

Bachelor’s degree in Business, Supply Chain, Operations, Engineering, or a related field (preferred).

Responsibilities

Own relationships with assigned strategic accounts and serve as the primary point of contact for operational and commercial matters.
Build customer trust through responsiveness, execution, and consistent delivery of commitments.
Understand customers’ business objectives, operational requirements, and future needs, and identify opportunities to strengthen partnerships and expand business.
Own the full order management lifecycle, ensuring accuracy, responsiveness, and proactive communication.
Commit delivery dates and quantities in alignment with customer expectations and operational capabilities.
Monitor demand changes, capacity risks, and supply challenges; drive timely resolution and communicate with customers.
Hold internal stakeholders accountable for commitments and escalate issues when necessary.
Drive customer retention through service, problem resolution, and proactive account management.
Conduct regular customer meetings and business reviews covering performance, risks, opportunities, and continuous improvement.
Partner with customers on solutions that support their success and Cadence’s business growth.
Pursue revenue growth through expanded programs, additional services, and new business development.
Analyze customer concerns, recurring issues, and service gaps to identify improvement opportunities.
Lead cross-functional initiatives to improve responsiveness, reduce waste, increase efficiency, and enhance customer experience.
Develop and implement standardized processes that improve consistency and scalability.
Measure and communicate the effectiveness of improvement initiatives using data and outcomes.
Advocate for customer needs across Operations, Engineering, Quality, Planning, and Sales.
Translate customer feedback into recommendations for process, product, and service improvements, and align internal stakeholders to execute customer requirements.