Strategic Account Representative – Power Systems
About The Position
Milton CAT is seeking a highly motivated and customer-focused Strategic Account Representative to oversee and manage long-term service relationships for key accounts across our power systems portfolio. This role combines the technical oversight and customer engagement responsibilities of our Long-Term Service Agreement programs and Job Site Solutions. The Strategic Account Representative will act as the sole owner of performance, service coordination, and financial health for each enrolled asset and site. They will manage the full lifecycle of repairs and overhauls, serve as the primary customer liaison for all asset-related issues, and collaborate with Caterpillar and internal Milton CAT departments to ensure exceptional service delivery and contract execution.
Requirements
- 3–5 years of experience in power systems, generator service, or asset management
- Strong mechanical, technical and analytical problem solving skills
- Excellent customer service and relationship management skills
- Proven ability to manage complex service contracts and technical projects
- Proficient in Microsoft Office and CRM platforms
- Ability to communicate technical information clearly to non-technical stakeholders
- Highly organized, self-motivated, and capable of working independently
- Willingness to travel regularly within the territory and occasionally outside it
Nice To Haves
- Bachelor’s degree in Business, Engineering, or related field preferred
Responsibilities
- Own the performance, uptime, and financial health of all assets enrolled under strategic accounts
- Manage repair and overhaul cycles for Prime, Standby, and Industrial engines and components
- Serve as the primary customer contact for all asset and site-related issues
- Coordinate, oversee and document all service work, including scheduling, dispatching, and execution
- Monitor asset condition and performance using CAT and Milton CAT diagnostic tools
- Develop and implement action plans to prevent failures and optimize equipment life
- Conduct regular customer meetings (weekly calls, quarterly site visits) to review performance, service actions, and opportunities
- Manage contract profitability and ensure gross margin targets are met
- Schedule and manage services such as fuel polishing, switchgear replacement, load bank testing, transfer switch testing, and generator testing
- Be available for emergency response coordination on a rotating basis
Benefits
- Company vehicle, computer and cell phone provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
