Strategic Account Representative - Life Science Division

Langham Logistics, Inc • Plainfield, IN

7h • Hybrid

About The Position

The Strategic Account Representative serves as the primary liaison between pharmaceutical clients and logistics operations. This role focuses on maintaining relationship health, managing high-stakes customer service inquiries, and ensuring regulatory compliance within specialized warehouse environments.

Requirements

• SAP or S4/HANA
• Microsoft Office Suite/365: Outlook, PowerPoint, Excel, One Note, Sharepoint
• High level of customer service background with professionalism
• Bachelor’s degree preferred (Business, Supply Chain, Life Sciences or similar).
• Minimum 3 years of relevant account management or client-facing experience.
• Experience within pharmaceutical, biotech, or regulated logistics environments.
• Understanding of cGMP/GDP warehousing and temperature-controlled supply chains

Nice To Haves

• Preferred understanding of a Warehouse Management System
• Preferred understanding of a Transportation Management System

Responsibilities

• Serve as the dedicated point of contact for key pharmaceutical, agricultural and biotech clients, managing routine service issues and relationship development.
• Partner cross-functionally with Warehouse Operations, Quality, and Transportation to resolve client queries and ensure orders meet precise service-level agreements.
• Support cGMP/GDP warehousing requirements, including chain-of-custody documentation and temperature-controlled storage oversight.
• Lead weekly performance reviews and present operational results confidently to customer contacts.
• Research and resolve routine claims, benefits, or logistics issues, educating clients on new products or operational enhancements to drive growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level