Strategic Account Relationship Manager Senior - Auto Claims Supplier Optimization

USAA • San Antonio, TX

1d • Hybrid

About The Position

As a dedicated Strategic Account Relationship Manager Senior for the Auto Claims Supplier Optimization team , you will be responsible for developing, managing, growing, and nurturing, relationships between USAA and external strategic suppliers. These objectives include onboarding and operational support of strategic partner relationships, ability to identify opportunities for growth, and overall build strong relationships with key strategic partners including internal affiliates. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ office. Relocation assistance is not available for this position.

Requirements

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in supplier relationship management, including supplier governance, procurement and/or supply chain management experience.
• Advanced knowledge and experience with applicable industry and products for the assigned functional area.
• Advanced data analysis skills.
• Accountability for complex tasks and/or projects required.
• Demonstrated experience prioritizing and managing complex tasks and/or projects.
• Strong relationship management skills with demonstrated ability to influence decisions at senior leadership levels.
• Strong issue resolution and follow-up skills.
• Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
• Advanced level of business acumen in the areas of business operations, industry practices, regulatory requirements, and emerging trends required.
• Travel may be required.

Nice To Haves

• P&C Claims Operational experience, industry knowledge of contract requirements and experience with oversight of large third-party portfolios.
• Knowledge and experience communicating with vendor/supplier oversight to ensure contract adherence and expected quality outcomes.
• Influence at all levels, cross-functional team collaboration and development of business requirements and solutions.
• Experience with establishing and driving vendor technology strategies and efficiencies.
• Experiencing leading third-party administration and the management of vendor data, integration, billing and streamlined/consistent processes.
• Experience analyzing, managing and optimizing performance management with external vendors/suppliers.
• Experience managing large/medium/small projects utilizing Agile, Lean and Six Sigma methodologies.
• Organizational and time management skills as well as the ability to prioritize projects in a fast-paced environment.

Responsibilities

• Effectively initiates and manages supplier relationships with strategic supplier partners and internal business team members.
• Monitors strategic account partners satisfaction, understands, and applies data-driven insights to influence strategies to drive the achievement of business goals.
• Responsible for timely and appropriate resolution of escalations from strategic supplier partners.
• Partners with teams to work with research, analytics, finance, and staff area leaders to identify, influence and lead cross departmental improvement efforts.
• Accountable for validating and coding moderate size and complexity invoices, requiring research to ensure accuracy and budget adherence in accordance with the contract and business objectives.
• Identifies opportunities to document and facilitate improvements to processes and assists with developing functional policies, procedures, and guidelines.
• Conduct periodic meetings with strategic account personnel to foster relationships and uncover opportunities to develop operational efficiencies of products.
• Serves as a peer mentor and on-the-job trainer for other team members.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees