Strategic Account Manager

Raken, Inc.•Carlsbad, CA

9h•Hybrid

About The Position

Raken is a cloud-based, mobile, collaboration platform for the construction industry. We are looking for a Strategic Account Manager to join our startup that has the #1 app in one of the largest industries in the world. Strategic Account Managers at Raken are the primary relationship owners for clients within our core market segment working specifically with businesses that have the most expansion potential. You will act as the strategic point of contact throughout the customer journey – building long term relationships that drive business outcomes, conducting business reviews, preparing for and executing renewals, and identifying deeper adoption and expansion opportunities. Your goal is to ensure each of your clients achieve measurable success with Raken, driving client satisfaction, retention, long term value while focusing on ways to increase revenue with the customer. This is a proactive role that requires a strong blend of technical proficiency and relationship building skills. You will work cross functionality to advocate for your clients’ needs and you will be ruthlessly focused on ensuring your clients successfully adopt new product features as Raken evolves. This role will work with clients of varied technical backgrounds, requiring excellent problem solving and relationship building skills.

Requirements

3-5 years in SaaS account management or client facing roles
Demonstrated experience owning renewals and long term retention goals within assigned accounts
Experience in a quota carrying role working to expand an existing customer base
Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more
Strong presentation skills, as well as ability to master technical workflows
Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success
Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts
A strong desire to execute, drive impact and deliver measurable results
Have a positive attitude, be a self starter and above all, a great teammate

Nice To Haves

Spanish fluency is a bonus
Ability to come into our Carlsbad, CA office 2-3x per month

Responsibilities

Serve as the strategic point of contact and relationship owner for customers within our core market account segment
Proactively identify expansion opportunities within existing accounts, build and forecast a robust expansion pipeline, and achieve quarterly and annual expansion quotas
Own and drive renewals, retention and adoption for assigned accounts
Meet and exceed sales performance goals
Be self-motivated with high energy and drive to succeed every day
Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
Identify at risk customers and deliver solutions to mitigate churn risk
Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard