Strategic Account Manager

INFICON • Remote, OR

41d • $145,000 - $190,000 • Hybrid

About The Position

The Strategic Account Manager (SAM) will play a vital role in achieving INFICON's long-term strategic goals by managing the relationship with one of INFICON's most important customers. The SAM will orchestrate all interactions and development with this major OEM customer, focusing on a long-term business (P&L) view to enable consistent, predictable, and repeatable business results towards 2030 and beyond.

Requirements

• Minimum Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field.
• +10-15 years of experience in Semiconductor front-end wafer manufacturing, sales, account management, or business development within the industry.
• Experience as a negotiator, including contracts.
• Proven track record of managing and growing strategic accounts.
• Experience working with cross-functional teams (e.g., Sales, Product Development, Supply Chain).
• Strong understanding of the industry, including current trends, technologies, and key players.
• Technical proficiency with CRM software, MS Office Suite, and other sales enablement tools.
• Familiarity with the product development lifecycle and the ability to grasp complex technical products and solutions.
• Willingness to travel as required to meet business needs (<40% overall).
• Demonstrated ability to work independently, prioritize effectively, and manage multiple tasks simultaneously.
• High level of integrity, professionalism, and drive, with a strong commitment to excellence and accountability.
• Reflective, careful listener and open to new ideas.
• Diplomacy and analytic mindsets.
• Ability to connect people and information and get things done.
• Ability to recognize and attend to multiple points of view simultaneously.
• Strategic thinking and planning.
• Exceptional executive-grade presentation skills.
• Conflict resolution skills.
• Ability to lead complex contract negotiations and strong contract management skills.
• Strong financial and business acumen.
• State of the art funnel-to-forecast management competencies.
• Deeply developed interpersonal competences enabling strong relationship building on all levels with the customer.
• Comfortable in social business meetings and able to use verbal and nonverbal communications effectively.

Nice To Haves

• Master’s degree is a plus.

Responsibilities

• Orchestrate all interactions and development with a major OEM customer.
• Understand the customer's business, market, and organizational needs.
• Derive customer's main problems, pain points, and strategy into a differentiated value proposition and targeted fair share in upcoming CAPEX and OPEX investments.
• Define long-term account aspirations and strategy, setting short-term goals to drive impact.
• Create, maintain, and execute the strategic account plan.
• Conduct regular account coordination activities with the INFICON strategic account team, including local Key Account Managers and other stakeholders.
• Review the global strategic account plan with the executive sponsor and senior management.
• Accelerate existing projects to support customer's immediate goals.
• Identify global growth opportunities from all potential revenue streams, including expanding share of wallet, creating new applications, services, consumables, and new business areas.
• Support local sales and application teams following the customer’s buying cycle.
• Coach and provide input to opportunity plans owned by local Sales Managers.
• Drive alignment between customer and INFICON R&D roadmaps and establish integrated partnerships.
• Facilitate early entry into new application areas and fab locations within this account.
• Drive INFICON's agenda and strategy on a continuous and proactive level.
• Ensure relevant customer buying center members understand the business impact of INFICON’s latest solutions.
• Maximize customer sponsorship of INFICON at the executive level.
• Ensure all relevant opportunities, activities, and information are visible in the chosen communication channel (Teams/CRM).
• Encourage cross-region and cross-functional interaction between INFICON and the customer organization.
• Map, build, and strengthen relationships with strategic stakeholders in the customer's organization.
• Establish multi-level relationships (SAM Diamond) between INFICON and the customer.
• Conduct scheduled business reviews with the customer and INFICON account team.
• Organize meetings with the right people to discuss important topics.
• Drive holistic value creation and value capture for the account, long-term and short-term.
• Close deals using creativity and negotiation skills.
• Master all elements of business contracts, including legal aspects.
• Initiate and facilitate global framework agreements, H&S, and CSR activities.
• Ensure consistency between T&Cs offered in individual markets.

Benefits

• Sales incentive + profit sharing model (each calculated as 20% of total compensation)
• 8% 401k match
• Potential car and remote allowances
• Comprehensive benefits package
• Ongoing green initiatives
• Flexible work hours
• Variety of health and wellness programs
• Relocation assistance
• Discretionary bonus
• Major medical
• Dental
• Health
• Vision
• 401K
• Vacation and sick time
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior