Sr. Strategic Account Manager

Axuall

13h•Remote

About The Position

The Sr Strategic Account Manager (SAM) owns client engagements and is responsible for growth and retention while maximizing solution adoption and utilization, alleviating pain points, and meeting digital transformation milestones. The Sr SAM role also has an additional incentive compensation plan that rewards client growth and advocacy.

Requirements

5+ years of Account Management in Healthcare tech, preferably a SaaS based product environment
Excellent client service skills and ability to connect with healthcare professionals across a variety of roles (executive leads, physicians, administrative care team members, etc.)
Strong administrative skills and sophistication to manage business processes in complex environments
Strong experience in identifying growth opportunities and expanding revenue through existing business
Highly organized and systematic with superb attention to detail
Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
Can quantitatively articulate actions in response to analytical work to goals, plans, and trends
Strong understanding of the client ecosystem and the decision-making processes therein
Experience in product engagement and feature utilization, with the ability to up-sell the product for the sustainable evolution of accounts
Excellent written and verbal communication skills with the ability to educate, influence, negotiate, and make formal presentations with prospective or existing clients

Responsibilities

Build, maintain, and develop new business opportunities within your existing customer portfolio by upselling and aligning Axuall to organizational strategic priorities
Create demand by uncovering business problems and matching them to our additional product offerings
Partner with internal resources to grow adoption of Axuall’s SaaS products by increasing revenue over time
Demonstrate capacity to learn relevant workforce intelligence and analytics quickly
Work cross-functionally (e.g., Client Services, Product, Sales) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time
Build and maintain effective relationships that create a high level of trust with account stakeholders to help facilitate the identification of new growth and strategic alignment opportunities within assigned accounts
Provide consistent feedback to the Engineering and Product teams to assist in successfully launching new product features and provide insight into what our customers want and need from our product
Develop in-depth knowledge of customer needs, trends, and competitive landscape
Effectively align Axuall products according to customer objectives and help our customers understand their visions as it relates to the overall product roadmap