Strategic Account Manager
Core Linen Services•Winston-Salem, NC
•Onsite
About The Position
Working as a Laundry Strategic Account Manager, you are responsible for being a resource, educator, trainer, and problem solver between each client/customer and Core Linen Services (CLS) management team to ensure that all aspects of the linen program are consistently achieved.
Requirements
- Excellent verbal and written communications skills
- Ability to make presentations to groups of varying sizes
- Possess a motor vehicle driving record acceptable to Core Linen Services (CLS) Policies & Procedures
- Ability to travel with overnight stays up to an estimated 20% of the time
- Minimum of two years college education or previous account management experience.
Responsibilities
- Provides customer relationship integration at multiple levels to include issues related to quality, customer service, product utilization, billing and collection monitoring, analytics & information systems between Core Linen Services (CLS) and the customer’s facilities
- Responsible for inventory management, linen par levels, and implementing Core’s Linen Cost Management systems and procedures
- Addresses customer issues promptly with immediate follow up
- Sets up and coordinates Linen Committee
- Performs and manages internal distribution analysis; LOIS utilization (Linen Opportunity & Impact Study)
- Conducts par level analysis and adjusts as necessary
- Performs product line evaluations utilizing linen specification expertise
- Responsible for linen security opportunities and physical inventory coordination
- Infection control knowledge
- Healthcare Laundry Accreditation Council knowledge and training
- Implement laundry specific Quality Assurance (QA) program between the laundry provider and customer in coordination with HCAHPS scores at hospitals
- Coordinates with Infection Control Practitioners from each hospital system to ensure that Core Linen Services (CLS) is in compliance with the accounts Hospital's Infection Control Plan and surpasses any applicable State regulations
- Implement the Core Linen Services (CLS) Linen Cost Management program of utilization & inventory management
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
