Strategic Account Manager

Affinity Waste Solutions•Sanford, FL

26d•Onsite

About The Position

Affinity Waste Solutions is seeking a relationship-focused Strategic Account Manager (SAM) to maintain and grow existing customer relationships throughout the Tampa market. This role is responsible for customer retention, account growth, renewals, operational alignment, and expanding service opportunities within existing multifamily partnerships. The ideal candidate is proactive, customer-focused, organized, and skilled at building long-term relationships.

Requirements

2+ years of account management or customer success experience preferred
Multifamily industry experience preferred
Strong relationship-building and communication skills
Organized, responsive, and solution-oriented
Ability to manage multiple customer relationships effectively

Responsibilities

Serve as the primary point of contact for assigned accounts
Conduct regular customer check-ins and property visits
Address service concerns and escalations proactively
Build strong long-term relationships with multifamily partners
Renew existing customer agreements
Identify upsell and expansion opportunities
Increase utilization of bulk removal services
Expand relationships within existing management groups
Support long-term account growth initiatives
Improve customer retention and satisfaction
Conduct quarterly business reviews
Reduce customer churn
Ensure operational excellence and service consistency
Partner closely with operations and customer service teams
Communicate operational issues proactively
Ensure customer expectations are consistently met

Benefits

Competitive base salary
Commission tied to bulk sales
Bonuses tied to renewals
First-year large bonus opportunity based on total units closed and overall performance
Car allowance
Phone allowance
Medical, dental, and vision
Generous PTO
Matching 401K
Paid continued education