Strategic Account Manager

RELX•Dayton, OH

10d

About The Position

As a Strategic Account Manager, you will be responsible for protecting, retaining, and growing revenue within an assigned portfolio by delivering exceptional client experiences and identifying opportunities for expansion. You will collaborate across teams and leverage deep product knowledge to align solutions with client needs while building long-term, value-driven partnerships.

Requirements

Demonstrated experience in account management and sales
Strong verbal and written communication skills
Strong customer service and relationship-building skills
Experience with contract negotiation
Strong forecasting and sales strategy development skills
Understanding of corporate legal and legal operations processes and ability to quickly learn product solutions
Strong interpersonal, presentation, organizational, and time management skills
Ability to manage multiple priorities and work collaboratively to meet customer needs

Responsibilities

Act as project liaison leading post-sales client service needs by partnering with sales, support, service, and product resources to ensure client success
Project-manage resources, timelines, budgets, and communication related to specific client projects and events including development and execution of Statements of Work and Client Business Reviews
Develop strategic account management plans for an assigned client portfolio
Build key business relationships with influential individuals and high-level decision makers
Develop strategies for revenue retention and expansion while creating targeted, solution-oriented presentations and proposals
Maintain awareness of customer needs and industry trends to optimize market positioning
Develop, execute, and manage client satisfaction and loyalty strategies
Partner with Account Executives to support sales of new business and expanded solutions while managing pipeline and forecasting activity in CRM