Strategic Account Manager (Richmond)

DSA Doors • Richmond, VA

3h • Hybrid

About The Position

We're looking for a Strategic Account Manager who knows how to earn trust over time, build relationships, and turn strong customer relationships into long-term growth. In this role, you'll spend meaningful time with some of our most important customers and potential customers through on-site visits, regular calls, and business reviews to gain a real understanding of their operations and help them succeed. It's a role that rewards consistency and follow-through just as much as ambition. DSA Doors is a U.S.-based door manufacturer with a growing national presence. If you are in the Richmond or Norfolk VA area and if the relationship side of account management is what you've always done best, we'd like to talk.

Requirements

• 5+ years in account management or B2B sales, ideally in building materials, manufacturing or a related environment
• A track record of building trusted relationships that lead to growth and retention
• Comfort with regular travel and a genuine preference for face-to-face customer interaction
• Strong communication skills, including the ability to listen well, lead productive customer conversations, and clearly relay feedback clearly to internal teams
• Strong organizational skills and the ability enough to manage multiple priorities without losing momentum
• Discipline in CRM systems and proficiency in Microsoft Office

Responsibilities

• Own a defined market and portfolio of key accounts and be the primary point of contact.
• Maintain a consistent presence through site visits, scheduled calls, and regular business reviews.
• Build strong working relationships across your market.
• Develop a clear understanding of each customer’s business.
• Identify opportunities for growth.
• Ensure customer needs are translated into action internally.
• Work closely with operations, customer service, and supply chain to keep communication clear, solve problems effectively, and deliver a high level of support.
• Stay organized and bring structure to the way you manage follow-up, priorities, and next steps.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed