Strategic Account Manager

CluneTech

24d • Hybrid

About The Position

TransferMate – a subsidiary of CluneTech – was established in 2010 when we began working with regulators around the world to secure licenses to operate as a global payment’s provider. With a global payments network covering 200+ countries and territories, TransferMate have established partnerships with some of the largest banks, fintechs and software providers in the world. The combination of our regulated network, award winning technology and strategic partnerships culminated in 2022 when the business achieved Unicorn status.
As a Strategic Account Manager at TransferMate, you will own and grow a portfolio of key Banking and Fintech partnerships. This is a relationship-first, commercially driven role focused on driving partner adoption, revenue growth, and long-term strategic alignment.
You will act as the central quarterback across partner stakeholders and internal teams (Sales, Product, Compliance, Implementations)—ensuring partners are fully enabled, engaged, and scaling with TransferMate’s solutions.
A core part of the role is running structured partner cadences (weekly/bi-weekly calls, MBRs, QBRs), identifying growth opportunities, and removing blockers to unlock revenue.

Requirements

• 3+ years experience in cross-border payments, fintech, or banking partnerships (Account Management or Sales)
• Strong understanding of payments infrastructure (FX, global accounts, payables/receivables, APIs)
• Experience managing enterprise or strategic partnerships with multiple stakeholders
• Proven ability to drive revenue growth within existing accounts
• BA/BS degree or equivalent experience
• Exceptional communication and presentation skills
• High levels of ownership, initiative, and accountability
• Ability to operate in a fast-paced, high-growth fintech environment

Nice To Haves

• Partners are fully engaged, enabled, and scaling with TransferMate
• Clear and consistent meeting cadence and governance in place across all accounts
• Measurable growth in volumes, revenue, and product adoption
• Strong internal alignment with minimal friction across onboarding, compliance, and product
• TransferMate is positioned as a strategic partner—not just a provider

Responsibilities

• Own day-to-day relationships with Banking & Fintech partners, acting as the primary point of contact post-sale
• Run weekly / bi-weekly partner calls, ensuring clear actions, accountability, and forward momentum
• Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with senior stakeholders
• Build multi-threaded relationships across Product, Treasury, Compliance, and Commercial teams on the partner side
• Identify and execute on opportunities to increase payment volumes, corridor expansion, and product adoption
• Drive revenue growth across existing partners, aligned to quarterly and annual targets
• Partner with Sales to support upsell, cross-sell, and new use case expansion (e.g. receivables, payables, global accounts)
• Track pipeline within accounts and proactively convert opportunities into live flows
• Deliver enablement sessions to partner Sales and Product teams to position TransferMate effectively
• Clearly articulate value propositions (cost savings, new revenue streams, operational efficiency, risk reduction)
• Support partners in embedding TransferMate into their go-to-market and client offering
• Act as the internal advocate for partners, coordinating across Compliance, Product, Implementations, and Finance
• Proactively identify and remove blockers (onboarding friction, integration delays, operational gaps)
• Navigate complex processes such as KYC, safeguarding, API integrations, and payment flows
• Bring strategic thought leadership to partners—advising on how to scale their cross-border payments offering
• Use data (volumes, revenue, adoption metrics) to identify trends and growth levers
• Feed market and partner insights back into Product to influence roadmap and innovation
• Monitor partner performance (volumes, revenue, usage trends) and build actionable growth plans
• Maintain clear reporting for internal stakeholders (Sales leadership, Product, Compliance)
• Ensure high partner satisfaction and retention across your portfolio

Benefits

• Competitive compensation and incentive structure.
• Excellent benefits.
• A collaborative culture with room to innovate and influence product direction.
• Flexible working model and ongoing professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior