Strategic Account Manager

Keystone Automotive Operations•Exeter, PA

2d•Onsite

About The Position

Keystone Automotive Operations, Inc. is seeking a Strategic Account Manager to manage and grow relationships with established wholesale eCommerce businesses and marketplace sellers across the automotive, RV, trailer, and marine aftermarket industries. This is an opportunity for a motivated sales professional to play an important role in expanding Keystone's presence in the growing eCommerce marketplace.

Requirements

Experience in sales, account management, customer development, eCommerce, or the automotive aftermarket.
Builds strong relationships and communicates effectively with customers and internal partners.
Comfortable making outbound calls, developing opportunities, and asking for the sale.
Has a consultative approach and the ability to understand a customer's business and recommend solutions that meet their needs.
Motivated by measurable goals and enjoys working in a performance-driven environment.
Can manage multiple customer relationships while staying organized and responsive.
Demonstrates strong problem-solving and follow-through skills.
Comfortable using computers, CRM or sales systems, and Microsoft Office applications.
Has a high school diploma or GED.
Has a genuine interest in automotive products and the aftermarket industry.

Nice To Haves

Industry experience is preferred, but we are willing to train the right candidate.
Is bilingual in English and Spanish, a plus.
Is willing to travel occasionally for customer visits, trade shows, and industry events.

Responsibilities

Manage and grow an established portfolio of eCommerce and marketplace customers, serving as a trusted partner and primary point of contact while building long-term, mutually beneficial relationships.
Develop a deep understanding of each customer’s business, including their sales model, product needs, customer base, and growth objectives, and use that knowledge to identify opportunities for expansion.
Drive sales growth through consultative selling, introducing customers to new products, categories, programs, services, and solutions that align with their business needs.
Develop new wholesale business by following up on qualified leads, engaging prospective customers, and converting opportunities into active accounts.
Monitor account performance and sales activity, using metrics and customer insights to identify trends, opportunities, and areas for improvement while working toward established sales, revenue, profitability, and activity goals.
Maintain accurate account and opportunity information and provide sales forecasts, reports, and account updates to support effective planning and decision-making.
Stay informed on the automotive, RV, and marine aftermarket and eCommerce landscape, including products, competitors, marketplace trends, and emerging opportunities, and share relevant market intelligence with internal teams.
Partner across the organization to support the customer experience, helping resolve issues, coordinate solutions, and ensure customers receive responsive and effective support.
Represent Keystone with customers and industry partners through customer visits, trade shows, and other industry events as needed.