Strategic Account Manager

McKesson • Irving, TX

17h • Hybrid

About The Position

The Strategic Account Manager will be the primary contact for strategic accounts and will provide value to these accounts participating in both Macro Helix and McKesson enterprise products and services. This Strategic Account Manager will serve as both the primary internal and external customer liaison, as the customer advocate, including monitoring, and supporting all activity through the appropriate part of our organization and broader McKesson enterprise.

Requirements

• Degree or equivalent and typically requires 2+ years of relevant experience.
• 4-year degree in related field or equivalent experience.
• 2+ years of experience in customer service or account management.
• 1+ years in healthcare technology.
• Proficient in CRM software such as SalesForce, Microsoft Office Suite of products (Office, Fabric, PowerApps, Power BI, Power Reports) and utilization of web-based training applications (WebEx, MS Teams, etc.)
• Working knowledge of sales and contract lifecycle.
• Working knowledge of software implementation.
• Working knowledge of EDI and other interfacing/integration industry standards.
• Working knowledge of data flows across various platforms, such as but not limited to: SFTP, Snowflake, secure email applications.
• Working knowledge of the hospital revenue cycle.
• Prior hospital and retail pharmacy operations knowledge.
• Prior exposure and/or knowledge of 340B.

Nice To Haves

• 1+ years in compliance and government affairs preferred.
• Highly self-motivated with strong organizational and execution capabilities.
• Working knowledge in data mining and analysis.
• Proven ability to multi-task in a high-volume environment and effectively manage multiple priorities under tight deadlines and prioritize conflicting demands.
• Self-starter with the ability to work well independently as well as establish and adhere to deadlines.
• Ability to handle difficult and complex situations with ease.
• Handle incoming customer requests and ensure that issues are resolved both promptly and thoroughly.
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations.
• A dynamic focus on relationship, able to ascertain trust through communication, expectation setting and execution of planned deliverables.
• Business acumen, sound decision making, analytical and organization skills in a fast paced environment; whilst managing complex client relationships.
• Project and program management experience; knowledge of key concepts including implementation, phases, plans, deliverables, scope and tasks.
• Determination for innovation within healthcare technology and dissatisfaction with status quo – always seeking ways to improve and grow assigned accounts.
• Willing to take ownership and lead by example.
• Positive, professional demeanor and presentation in all internal and client interactions
• 340B ACE preferred.

Responsibilities

• Interpersonal communication and collaboration to represent Macro Helix at a pharmacy level to c-suite, requiring routine scheduled calls and ongoing communication
• Develop understanding of customer business and strategic needs and priorities
• Develop and deliver effective quarterly business reviews (QBR) at all levels of the organization up to c-suite
• Deliver weekly, monthly and quarterly status and results presentations to internal and external stakeholders
• Rapidly perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationships to seek innovative solutions for 340B program optimization to maximize net benefit
• Identify new opportunities with a One McKesson enterprise mindset on products and services, partnering with sales to aid in potential for contract expansion
• Leverage technical tools and quantitative data to manage multiple customer portfolio contract success, high customer satisfaction and customer renewal
• Prepare insights reporting, including analysis and research
• Develop and implement client relationship management strategies
• Identify opportunities in McKesson software and services by staying engaged with sales partners
• Liaison and dynamic leader in partnering with sales, customer service, product, IT, finance and operations departments
• Provide input, serving as an ongoing resource and technical expert on products and services with internal teams
• Act as subject matter expert on the assigned customer portfolio
• Facilitate issues resolution through multiple channels within the broader McKesson enterprise.
• Manage special projects based on customer key initiatives
• Maintain premier customer satisfaction measured through direct customer surveys

Benefits

• competitive compensation package
• Total Rewards
• annual bonus
• long-term incentive opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level