Strategic Account Manager (New York)
About The Position
We're building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We work with leading global companies to identify high-value workflows, deploy AI agents into real business environments, and help organizations move from experimentation to measurable enterprise impact. We believe AI adoption inside the enterprise isn't just a technology challenge. It requires business context, workflow understanding, change management, trust, ownership, and a clear path to value. That's where this role comes in. We're a well-funded, early-stage startup building our Account Management team. This role is for a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base. This is not a “manage and maintain” role, it’s a high-impact, revenue-owning position working closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience. You'll own the post-sale relationship, from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively and efficiently.
Requirements
- 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
- Proven quota carrier with clear retention and expansion ownership
- Experience managing complex enterprise accounts and multi-stakeholder relationships
- Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end
- Executive presence and strong communication skills
- Thrives in early-stage environments
- Analytical and data-driven mindset
- Solid understanding of AI concepts and enterprise applications
Nice To Haves
- Experience in an early-stage or founding role
- Specific experience with enterprise platforms or workflow automation
- Domain expertise in Financial Services or Supply Chain industries
Responsibilities
- Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
- Build and execute multi-year account plans aligned to customer objectives and company growth targets
- Lead QBRs and executive engagements to align on customer business outcomes and value
- Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
- Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
- Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
- Act as the primary point of contact and trusted advisor for your customers
- Identify, shape, and close expansion opportunities across business units
- Drive cross-sell and upsell with strong ROI positioning
- Lead complex negotiations and deal execution
- Build internal champions and multi-thread relationships
- Own the full renewal cycle including forecasting and close
- Identify churn risks early and drive mitigation plans
- Communicate clear business value to secure renewals
- Lead structured onboarding with cross-functional team to ensure fast time-to-value
- Monitor adoption and proactively address gaps before they become risks
- Partner with Solution Engineering, R&D and Product to support smooth implementation
- Translate customer feedback into actionable product insights
- Be the voice of customer internally to ensure customer-centric culture
- Help build repeatable playbooks for onboarding, QBRs, and renewals
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
