Strategic Account Manager (Renters Solutions)
About The Position
As a Strategic Client Success Manager, you will serve as a trusted partner to a portfolio of Renters Solutions clients. You will maintain high-touch relationships for a group of assigned clients. You will guide day-to-day service, resolve escalations, lead complex implementations, and connect clients with the right teams and solutions. This is an opportunity to combine strategic thinking with hands-on client leadership in a growing rental market. You will have the autonomy to manage your relationships, the backing of a knowledgeable and tenured team, and exposure to a business investing in new products and AI-enabled growth.
Requirements
- 3+ years of executive or strategic level support or account management to high-value clients.
- Bachelor's degree (or equivalent work experience)
- Excellent organization and prioritization skills to manage multiple client needs and competing priorities.
- Exceptional relationship-building and cross-functional collaboration skills.
Nice To Haves
- Experience in P&C Insurance, property management, or housing industry is highly valuable.
Responsibilities
- Serve as the primary relationship manager for assigned clients, building and maintaining strong partnerships with key stakeholders and executive leaders to drive client satisfaction, retention, and long-term growth.
- Lead strategic account planning by monitoring business performance, identifying growth opportunities, recommending program enhancements, and implementing solutions that optimize revenue, profitability, and operational effectiveness.
- Conduct regular business reviews, analyze financial and operational metrics, and provide actionable insights and recommendations to clients and internal leadership.
- Ensure service delivery commitments are met by proactively addressing issues, managing escalations, and collaborating with cross-functional teams to drive resolution and continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
