Strategic Account Manager

Alliance Precision Plastics•City of Rochester, NY

About The Position

BASIC PURPOSE: The Injection Molding Account Manager serves as the primary commercial and relationship owner for assigned customer accounts. This role is responsible for managing existing business, supporting new program launches, coordinating internal resources, and ensuring customer satisfaction throughout the product lifecycle—from quoting and tooling through production and ongoing support.

Requirements

3+ years of experience in account management, sales, or customer-facing roles in injection molding or plastics manufacturing
Strong understanding of injection molding processes, tooling, and materials
Ability to interpret customer drawings, specifications, and program requirements
Strong communication, negotiation, and organizational skills
Proficiency with CRM, ERP, and Microsoft Office tools

Nice To Haves

Experience managing OEM or Tier 1 customers
Familiarity with automotive, medical, industrial, or consumer molded products
Experience supporting tooling builds and product launches
Background in engineering, manufacturing, or project management

Responsibilities

Act as the primary point of contact for assigned customer accounts
Build and maintain strong, long-term customer relationships
Understand customer business needs, technical requirements, and program timelines
Manage customer communications related to pricing, schedules, quality, and delivery
Support RFQs and quoting activities in coordination with estimating and engineering
Identify opportunities for new business, program expansions, and cost-down initiatives
Negotiate pricing, commercial terms, and program changes
Forecast sales and manage account-level revenue targets
Coordinate new program launches from award through production ramp-up
Work cross-functionally with engineering, tooling, quality, and operations
Ensure customer requirements are clearly communicated and met
Track milestones for tooling, sampling (T0–PPAP), and production readiness
Serve as the voice of the customer internally
Align customer expectations with manufacturing capabilities and constraints
Facilitate resolution of issues related to quality, delivery, or cost
Support continuous improvement and cost-reduction initiatives
Maintain accurate account records, pricing, and forecasts in CRM or ERP systems
Prepare customer presentations, reviews, and performance reports
Support contract management and change control documentation